What are the responsibilities and job description for the Legal Instrument Examiner (DMV) position at DC Department of Human Resources?
Job Summary
This position is located in Service Centers throughout the Department of Motor Vehicles (DMV) within the District of Columbia (D.C.). The mission of the DMV is to promote the safe operation of motor vehicles and public safety while providing outstanding customer service. Incumbent performs customer transactions, including vehicle titles, registration and tags, operator permits, non-driver identification and driver records residential and reciprocity parking permits, tickets processing, hearing scheduling and appeals services.
Duties And Responsibilities
Assists lower-graded employees with resolving operational issues and make proposals to minimize ongoing service problems. Assists Training Division in curriculum development for the driver and vehicle functions. Assists with cross-training, mentoring, and guiding lower-graded employees in order to support the DMV's "One Done" service philosophy.
Accepts, researches, and responds to ad-hoc questions from the public in order to handle complex transactions and non-routine matters, including non-standard documentation, international documents, stop investigations, etc. Inspect documents for authenticity and acceptability. Provides advice to customers on respective transaction requirements in order to present resolutions and provide procedural assistance to lower-graded employees.
Qualifications And Education
Specialized Experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, applicants must have one (1) year of specialized experience equivalent to at least the next lower grade level in the line of progression.
LICENSES AND CERTIFICATIONS
None
WORKING CONDITIONS/ENVIRONMENT
The work environment involves the everyday risks or discomforts associated with office settings. May include regularly scheduled weekend hours.
Other Significant Facts
Tour of Duty: Tuesday to Saturday – 8:00am to 4:30pm 8:30 am to 5:00 pm
Pay Plan, Series, and Grade: CS-0963-09
Promotion Potential: No known promotion potential.
Duration of Appointment: Career Service Permanent.
Collective Bargaining Unit (Union): This position is covered under a collective bargaining agreement.
Position Designation: This position is designated as Security Sensitive and therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations, Suitability.
EEO Statement: The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.
This position is located in Service Centers throughout the Department of Motor Vehicles (DMV) within the District of Columbia (D.C.). The mission of the DMV is to promote the safe operation of motor vehicles and public safety while providing outstanding customer service. Incumbent performs customer transactions, including vehicle titles, registration and tags, operator permits, non-driver identification and driver records residential and reciprocity parking permits, tickets processing, hearing scheduling and appeals services.
Duties And Responsibilities
Assists lower-graded employees with resolving operational issues and make proposals to minimize ongoing service problems. Assists Training Division in curriculum development for the driver and vehicle functions. Assists with cross-training, mentoring, and guiding lower-graded employees in order to support the DMV's "One Done" service philosophy.
Accepts, researches, and responds to ad-hoc questions from the public in order to handle complex transactions and non-routine matters, including non-standard documentation, international documents, stop investigations, etc. Inspect documents for authenticity and acceptability. Provides advice to customers on respective transaction requirements in order to present resolutions and provide procedural assistance to lower-graded employees.
Qualifications And Education
Specialized Experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, applicants must have one (1) year of specialized experience equivalent to at least the next lower grade level in the line of progression.
LICENSES AND CERTIFICATIONS
None
WORKING CONDITIONS/ENVIRONMENT
The work environment involves the everyday risks or discomforts associated with office settings. May include regularly scheduled weekend hours.
Other Significant Facts
Tour of Duty: Tuesday to Saturday – 8:00am to 4:30pm 8:30 am to 5:00 pm
Pay Plan, Series, and Grade: CS-0963-09
Promotion Potential: No known promotion potential.
Duration of Appointment: Career Service Permanent.
Collective Bargaining Unit (Union): This position is covered under a collective bargaining agreement.
Position Designation: This position is designated as Security Sensitive and therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations, Suitability.
EEO Statement: The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.