What are the responsibilities and job description for the Case Management Coordinator position at DC Department of Human Resources?
Job Summary
Located in the nation’s capital, The Office of the Attorney General (OAG) is the chief legal office of the District of Columbia. The OAG enforces the laws of the District, defends, and provides legal advice to the District’s government agencies and protects the interests of the District’s residents. This position is located in the Shared Services Section of the Child Support Services Division.
The Child Support Services Division (CSSD) of the Office of the Attorney General for the District of Columbia is seeking a Case Management Coordinator for a position within the Child Support Services Division, Shared Services Section. The Child Support Services Division (CSSD) goal is to elevate the well-being of children and the self-sufficiency of families by delivering first-rate child support services that help parents meet the financial, medical, and emotional needs of their children. The ideal candidates must have case management experience, knowledge, and experience rendering Child Support services.
Duties And Responsibilities
Incumbent coordinates and implements a comprehensive and intensive case management program for providing services to establish paternity and to establish, enforce, and modify child support on behalf of the District of Columbia. Assists the manager in ensuring that work activities adhere to regulatory requirements, procedures, and practices of the Office of the Attorney General and the Division; and recommends resolutions for non-compliant practices and issues. Networks with, and serves in, a liaison capacity with multiple units and agencies for coordination of paternity and child support case activities and programs. In this regard, assists with defining ultimate goals and collaborates with appropriate agency representatives in drafting master plans to accomplish program goals.
Participates in the coordination of initial and comprehensive needs assessments for the Child Support Services Program to determine the level of functioning as well as existing strengths, barriers, and extent of service intervention needed. Studies goals and objectives, precedent applications, and related subject areas to recommend critical performance standards. Identifies services gaps and participates in feasibility studies to analyze, evaluate, and determine practicability and adaptability of new or revised procedures.
Incumbent handles moderately complex and difficult research matters that involve the review, digestion, and summarization of legal and other reference documents. Provides technical advice and recommendations to the supervisor, attorneys, and program managers on matters of importance as to the continuation or abandonment of specific program activities.
Reviews evaluate and prepare summaries of legal data to support recommended courses of action on assigned cases in accordance with judicial procedures, rules of the courts, and rules of evidence. Coordinates the preparation of case records for litigation. In this connection, reviews and ensures that collected data is accurate, adequate and complete; collaborates with the Litigation Unit to determine the type of legal action to be initiated, and makes certain that documentation is ‘court ready’ and is sufficient for litigation by attorney staff. Conducts consultations with customers to increase their understanding of the requirements of the child support enforcement laws, mandates, and processes. Maintains communication with customers to monitor and evaluate case status. Maintains statistical data and updated case records, which reflect current and accurate data of customers and the case management activities performed. Ensures easy access to legal documents and other reference documents in addition to current information regarding the status of work in progress. Meets with court representatives to provide updated information on customers’ cases and provide court reports. Ensuring reports are complete with accurate and current information regarding the status of the case reflects sound judgment and consistent with agency policy.
Performs other related duties as assigned.
Qualifications And Education
Applicants must have at least two (2) years of Specialized Experience equivalent to at least the CS-12 grade level, or its non-District equivalent gained from either the public or private sector.
WORKING CONDITIONS/ENVIRONMENT
Work is generally performed in an office setting.
Other Significant Factors
Tour of Duty: Monday – Friday; 8:15 a.m.- 4:45 p.m.
Pay Plan, Series, Grade: CS-301-13
Salary: The starting salary for this position is negotiable up to $113,620 depending on qualifications and availability of funds.
Collective Bargaining Unit (Union): This position is not part of a collective bargaining unit
Duration of Appointment: Career Service – Regular
POSITION DESIGNATION: This position has been deemed Sensitive under the guidelines of the DC Personnel Manual. Incumbents of this position are subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations. Accordingly, incumbents must successfully pass a criminal background and consumer credit check as a condition of employment and will be subject to periodic criminal background checks for the duration of their tenure.
RESIDENCY PREFERENCE: Applicants claiming “Residency Preference” will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.
EQUAL OPPORTUNITY EMPLOYER: All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, genetic information, or political affiliation.
NOTICE OF NON-DISCRIMIMATION: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the District of Columbia does not discriminate on the basis of actual or perceived race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, familial status, family responsibilities, matriculation, political affiliation, disability, genetic information, source of income, or place of residence or business. Sexual harassment is a form of sex discrimination that is also prohibited by the Act. In addition, harassment based on any of the above-protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.
OFFICIAL JOB OFFERS ARE TO BE MADE ONLY BY THE HUMAN RESOURCES SECTION OF THE OFFICE OF THE ATTORNEY GENERAL.
Located in the nation’s capital, The Office of the Attorney General (OAG) is the chief legal office of the District of Columbia. The OAG enforces the laws of the District, defends, and provides legal advice to the District’s government agencies and protects the interests of the District’s residents. This position is located in the Shared Services Section of the Child Support Services Division.
The Child Support Services Division (CSSD) of the Office of the Attorney General for the District of Columbia is seeking a Case Management Coordinator for a position within the Child Support Services Division, Shared Services Section. The Child Support Services Division (CSSD) goal is to elevate the well-being of children and the self-sufficiency of families by delivering first-rate child support services that help parents meet the financial, medical, and emotional needs of their children. The ideal candidates must have case management experience, knowledge, and experience rendering Child Support services.
Duties And Responsibilities
Incumbent coordinates and implements a comprehensive and intensive case management program for providing services to establish paternity and to establish, enforce, and modify child support on behalf of the District of Columbia. Assists the manager in ensuring that work activities adhere to regulatory requirements, procedures, and practices of the Office of the Attorney General and the Division; and recommends resolutions for non-compliant practices and issues. Networks with, and serves in, a liaison capacity with multiple units and agencies for coordination of paternity and child support case activities and programs. In this regard, assists with defining ultimate goals and collaborates with appropriate agency representatives in drafting master plans to accomplish program goals.
Participates in the coordination of initial and comprehensive needs assessments for the Child Support Services Program to determine the level of functioning as well as existing strengths, barriers, and extent of service intervention needed. Studies goals and objectives, precedent applications, and related subject areas to recommend critical performance standards. Identifies services gaps and participates in feasibility studies to analyze, evaluate, and determine practicability and adaptability of new or revised procedures.
Incumbent handles moderately complex and difficult research matters that involve the review, digestion, and summarization of legal and other reference documents. Provides technical advice and recommendations to the supervisor, attorneys, and program managers on matters of importance as to the continuation or abandonment of specific program activities.
Reviews evaluate and prepare summaries of legal data to support recommended courses of action on assigned cases in accordance with judicial procedures, rules of the courts, and rules of evidence. Coordinates the preparation of case records for litigation. In this connection, reviews and ensures that collected data is accurate, adequate and complete; collaborates with the Litigation Unit to determine the type of legal action to be initiated, and makes certain that documentation is ‘court ready’ and is sufficient for litigation by attorney staff. Conducts consultations with customers to increase their understanding of the requirements of the child support enforcement laws, mandates, and processes. Maintains communication with customers to monitor and evaluate case status. Maintains statistical data and updated case records, which reflect current and accurate data of customers and the case management activities performed. Ensures easy access to legal documents and other reference documents in addition to current information regarding the status of work in progress. Meets with court representatives to provide updated information on customers’ cases and provide court reports. Ensuring reports are complete with accurate and current information regarding the status of the case reflects sound judgment and consistent with agency policy.
Performs other related duties as assigned.
Qualifications And Education
Applicants must have at least two (2) years of Specialized Experience equivalent to at least the CS-12 grade level, or its non-District equivalent gained from either the public or private sector.
WORKING CONDITIONS/ENVIRONMENT
Work is generally performed in an office setting.
Other Significant Factors
Tour of Duty: Monday – Friday; 8:15 a.m.- 4:45 p.m.
Pay Plan, Series, Grade: CS-301-13
Salary: The starting salary for this position is negotiable up to $113,620 depending on qualifications and availability of funds.
Collective Bargaining Unit (Union): This position is not part of a collective bargaining unit
Duration of Appointment: Career Service – Regular
POSITION DESIGNATION: This position has been deemed Sensitive under the guidelines of the DC Personnel Manual. Incumbents of this position are subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations. Accordingly, incumbents must successfully pass a criminal background and consumer credit check as a condition of employment and will be subject to periodic criminal background checks for the duration of their tenure.
RESIDENCY PREFERENCE: Applicants claiming “Residency Preference” will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.
EQUAL OPPORTUNITY EMPLOYER: All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, genetic information, or political affiliation.
NOTICE OF NON-DISCRIMIMATION: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the District of Columbia does not discriminate on the basis of actual or perceived race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, familial status, family responsibilities, matriculation, political affiliation, disability, genetic information, source of income, or place of residence or business. Sexual harassment is a form of sex discrimination that is also prohibited by the Act. In addition, harassment based on any of the above-protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.
OFFICIAL JOB OFFERS ARE TO BE MADE ONLY BY THE HUMAN RESOURCES SECTION OF THE OFFICE OF THE ATTORNEY GENERAL.
Salary : $113,620
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