What are the responsibilities and job description for the Dental Patient Scheduling Coordinator position at DC Dentist?
Dental Patient Scheduling Coordinator
Washington, DC | $22–$24 per hour
We are looking for a reliable, dedicated, hardworking, and patient-focused Scheduling Coordinator to join our dental practice.
This position is ideal for someone who is energetic, organized, confident on the phone, and comfortable making continuous outbound calls. A major part of this role will be reaching out to patients to fill openings, schedule overdue treatment and recare appointments, confirm appointments, and help maintain a productive and efficient schedule.
We are looking for someone who takes pride in their work, follows through on responsibilities, and understands that keeping the schedule full is an important part of providing excellent patient care and supporting the entire dental team.
What We're Looking For
- Previous dental office or medical front office experience preferred
- Strong telephone and customer service skills
- Comfortable making a high volume of outbound calls throughout the day
- Friendly, professional, and confident when speaking with patients
- Reliable, dependable, and punctual
- Dedicated and motivated with a strong work ethic
- Able to stay focused and productive throughout the workday
- Organized and able to manage multiple tasks
- Comfortable working in a fast-paced dental environment
- Coachable and willing to learn
- Able to receive constructive feedback and direction professionally and apply it
- Positive attitude and team-oriented mindset
- Takes initiative and follows through without constant supervision
Your Responsibilities
- Make continuous outbound calls to patients to fill the daily schedule
- Contact patients with unscheduled or incomplete treatment
- Follow up with patients who are due for recare appointments
- Contact patients regarding open appointments, cancellations, and schedule changes
- Answer incoming telephone calls professionally and route calls appropriately
- Schedule, reschedule, and adjust patient appointments
- Monitor the daily schedule and identify opportunities to improve productivity
- Confirm upcoming appointments and monitor the automatic communication system for accuracy
- Maintain and update patient contact and insurance information
- Communicate scheduling concerns, conflicts, and changes to doctors and team members
- Help reduce gaps, cancellations, and unfilled appointment time
- Provide a welcoming and professional experience to every patient
- Assist other members of the front office team when needed
Growth Opportunities
At DC Dentist, we believe in developing our team members and providing opportunities to grow within the practice.
As you learn and demonstrate proficiency in your role, there are opportunities for cross-training and advancement into areas such as:
- Front Desk Operations
- Insurance Verification & Breakdown
- Patient Check-Out
- Treatment Plan Coordination
- Additional Administrative Responsibilities
- Leadership Opportunities
What We Offer
- Competitive Pay: $22–$24 per hour, based on experience
- Paid Time Off (PTO)
- Training and professional development
- Opportunities for advancement and cross-training
- Positive, team-oriented work environment
- Opportunity to build a long-term career within a growing dental practice
The Right Fit
We are looking for someone who understands that this is a working position. The right candidate is dependable, stays focused, makes the calls that need to be made, follows through, and takes ownership of their responsibilities.
You should be comfortable hearing “no” from patients and continuing to professionally work toward getting the schedule filled. You should also be open to coaching, able to accept constructive feedback, and willing to make changes when direction is given.
We value employees who are:
Reliable Dedicated Hardworking Professional Patient-Friendly Coachable Accountable Team-Oriented
If you are motivated, dependable, enjoy working with people, and want the opportunity to grow your career in dentistry, we would love to meet you!
Pay: $22.00 - $24.00 per hour
Expected hours: 28.0 – 38.0 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
Salary : $22 - $24