What are the responsibilities and job description for the Career Coach and Outreach Coordinator (Employment & Training Analyst, Senior) position at DC Career Site?
Job Code: 92020 Salary Grade: 17 FLSA: Exempt
$52,266 - $68,207 - $84,148
Essential Duties and Responsibilities
Career Coaching and Participant Support
- Conduct intake, orientation, and initial assessment of participants entering DeKalb WORKS programs.
- Develop individualized employment and career plans based on participant goals, skills, and barriers.
- Provide one-on-one coaching related to career exploration, goal setting, work readiness, and job retention.
- Assist participants with resume development, interview preparation, job search strategies, and workplace expectations.
- Monitor participant progress throughout training, employment, and follow-up periods.
- Connect participants to supportive services that reduce barriers to participation, including transportation, childcare referrals, work-related tools, and other approved supports.
- Maintain regular communication with participants to encourage engagement and successful completion.
Case Coordination
- Maintain accurate participant records, service documentation, case notes, and follow-up activity in program systems.
- Ensure participant files are complete and compliant with program requirements.
- Coordinate referrals to training providers, employer partners, and supportive service resources.
- Track participant milestones, credentials earned, and employment outcomes.
Outreach and Community Engagement
- Develop and implement outreach strategies to recruit eligible participants into DeKalb WORKS workforce programs.
- Represent DeKalb WORKS at community meetings, workforce events, schools, faith-based organizations, libraries, and partner agencies.
- Build relationships with referral partners including community-based organizations, educational institutions, and social service providers.
- Coordinate information sessions, workshops, and outreach presentations that explain available workforce opportunities.
- Support public awareness campaigns that promote workforce services to underserved populations.
Program Promotion and Communications
- Assist in distributing outreach materials, flyers, digital communications, and program announcements.
- Support recruitment efforts for targeted workforce initiatives, sector-based training cohorts, youth programming, and special projects.
- Gather participant success stories and community feedback to strengthen outreach strategies.
Collaboration and Reporting
- Collaborate with job developers, business services staff, and program leadership to align participant preparation with employment opportunities.
- Prepare outreach reports, recruitment summaries, and participant engagement updates.
- Participate in team meetings and program planning efforts.
Minimum Qualifications
- Bachelor’s degree in human services, workforce development, education, social work, public administration, or related field preferred.
- Experience in workforce development, case management, career counseling, outreach, education, or community engagement.
- Strong communication and relationship-building skills.
- Ability to work effectively with diverse populations and individuals facing barriers to employment.
- Strong organizational and documentation skills.
Preferred Knowledge
- Knowledge of Workforce Innovation and Opportunity Act workforce service models
- Understanding of workforce barriers and supportive service strategies
- Familiarity with DeKalb County community resources
- Experience using case management systems
Performance Measures
- Number of participants recruited
- Enrollment completion rates
- Participant retention in services
- Training completion outcomes
- Employment placements and follow-up engagement
Salary : $52,266 - $68,207