What are the responsibilities and job description for the Automotive Service Advisor position at DC 907 Diesels?
DC 907 Diesels is hiring a talented Service Advisor to join our team. We are a Diesel repair shop for light duty diesels (Ford, GM, Dodge). The work environment is a fun easy going fast paced and customer service oriented. Grow your career with us.
Responsibilities for Service Advisor
- Greet customers and offer excellent customer service from intake to release of their vehicles
- Translate customer-reported problems to actionable work orders for technicians to complete
- Order necessary parts from suppliers and double-check that they are delivered to technicians
- Ensure that automotive work provided to customers meets company quality standards
- Invoice and collect payment from customers for services rendered
- Handle and resolve customer complaints regarding services
- Maintain customer records and enter data into computer
- Scheduling Customers
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Oversee the technician working on customer vehicles including their time management/efficiency, job completion times
Qualifications for Service Advisor
- Working knowledge and experience of automotive products, repairs and parts
- Education in the automotive field or equivalent work experience
- Strong communication skills and the ability to translate customer needs to workable technician orders
- Basic knowledge of computer programs including word processing and database tools
- Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
- Exceptional customer service skills based on experience
- Continuing education and knowledge acquisition on the function and repair of newer vehicles
- Basic mathematics skills to prepare and process bills and customer payment
- Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge
- Positive attitude, high energy, friendliness
- Ability to work in a team environment and ask for assistance when needed.
- Must have a valid driver’s license
Salary : $20 - $35