Service Technician

What Are We Looking For?

We're on the lookout for a dynamic team player with expertise in servicing various banking equipment and security systems, including cash recyclers, alarm systems, video surveillance systems, ATMs, smart safes, and drive-thru systems. We need someone who goes above and beyond, ensuring the job is not only done but done exceptionally well. We're seeking an individual who can represent our brand, maintain the highest quality of work, and excel at building positive and effective client relationships.

This role has a strong focus on bank security systems. Candidates must have experience with DMP alarm systems, and experience with March Networks or Verint video surveillance systems is highly preferred.

Who Are You?

• You are passionate about your job and take pride in your work.
• You are comfortable being the face of our company, ensuring the utmost customer service and quality of work.
• You communicate relevant information to clients about the service being performed, providing peace of mind that they've hired the right company.
• You are open to occasional overnight or weekend work to ensure the job is done right.
• You are comfortable using electronic devices to complete service work orders.
• You are responsible, with inventory and company vehicles provided.
• You have experience servicing banking equipment and security systems, including alarm and video surveillance technologies.

We are particularly interested in candidates with prior experience servicing banking equipment or retail cash devices such as cash recyclers, ATMs, smart safes, and bank security systems.

Key Responsibilities

• Service: Accurately service, maintain, and troubleshoot various forms of banking equipment and security systems in client branches, identifying and communicating any issues to maintain a high level of functionality and security.
• Security Systems Support: Install, service, and troubleshoot DMP alarm systems and related bank security equipment. Support video surveillance systems, including March Networks and Verint platforms when applicable.
• Schedule and Inventory Management: Manage workload to complete daily scheduled service requirements and maintain inventory control of parts and equipment on the company vehicle.
• Customer Service: Deliver a high level of customer support, confidently communicating with clients, maintaining professionalism on job sites, and communicating any unresolved issues with the team and upper management.

Competencies

• Demonstrates a strong understanding of servicing cash automation equipment, cash recyclers, ATMs, and other banking equipment.
• Demonstrates a strong understanding of troubleshooting equipment and security system performance issues.
• Ability to interact and clearly communicate with internal and external stakeholders in person, via email, and over the phone.
• Demonstrates a strong understanding of ARCA and Diebold products. (Essential)
• Experience servicing and troubleshooting DMP alarm systems. (Required)
• Experience with March Networks and/or Verint video surveillance systems. (Highly Preferred)
• Experience with traditional banking equipment, including safes, night deposits, and pneumatic tube systems.
• Ability to work autonomously and manage multiple daily client requirements.
• Displays a professional attitude when working with clients and on job sites.
• Demonstrates resourcefulness, accountability, and outstanding attention to detail.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Do you have experience servicing DMP Alarm systems, ARCA products, and/or Diebold products? Explain.

Experience:

• Customer service: 1 year (Preferred)
• Hardware servicing and troubleshooting: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person