Mitigation Manager

About Forte Restoration

Forte Restoration is a professional damage restoration company specializing in water mitigation, mold remediation, and comprehensive disaster recovery services. We pride ourselves on quick response times, technical excellence, and exceptional customer service during challenging situations. As we continue to grow, we seek an experienced Mitigation Manager to lead our restoration teams and uphold our high standards of quality.

Position Overview

As Mitigation Manager at Forte Restoration, you will oversee emergency response operations, lead restoration crews, and ensure high-quality service delivery across all projects. This pivotal leadership role requires technical expertise, team management skills, and the ability to maintain a calm, solution-oriented approach in urgent situations. You'll be instrumental in client satisfaction while helping to shape our department's culture and growth.

Key Responsibilities

• Direct and manage restoration projects for water damage, sewage backups, fire/smoke damage, and mold remediation
• Lead, train, and mentor restoration technicians, establishing technical protocols and performance standards
• Conduct initial and ongoing assessments of damage sites, creating detailed documentation and work plans
• Establish proper drying protocols according to IICRC S500 standards and monitor restoration progress
• Coordinate equipment deployment, monitoring, and removal to ensure efficient project completion
• Oversee demolition, cleaning, and site restoration processes following industry best practices
• Ensure complete and accurate documentation for insurance purposes
• Maintain quality control procedures and conduct project audits
• Manage warehouse inventory, equipment maintenance, and vehicle readiness
• Establish strong rapport with clients, providing clear communication throughout the restoration process
• Collaborate with management on scheduling, resource allocation, and team development

Qualifications

• 3 years of experience in disaster restoration with at least 1 year in a supervisory role
• IICRC certifications required: Water Restoration Technician (WRT)
• Additional certifications preferred: Fire & Smoke Restoration (FSRT), Odor Control (OCT), Applied Microbial Remediation (AMRT)
• Proven leadership skills with ability to manage, motivate, and develop team members
• Strong technical knowledge of moisture detection equipment, drying science, and remediation processes
• Excellent problem-solving abilities and decision-making skills in high-pressure situations
• Outstanding communication skills with clients, team members, and insurance representatives
• Ability to lift and carry up to 60 pounds and work in various environmental conditions
• Valid driver's license with clean DMV record
• Availability for on-call rotations and emergency response outside normal business hours
• Must pass background check and drug screening

Benefits & Compensation

• Competitive base salary ($30-$38/hour based on experience and certifications)
• Performance-based bonus opportunities
• Paid time off and holiday pay
• Ongoing professional development and certification support
• Company vehicle for on-call use (for qualified candidates)
• Career advancement opportunities in a growing company
• Uniform allowance
• Tool and phone stipend

Why Join Forte Restoration

This isn't just a job—it's an opportunity to play a key role in building a department of excellence. As Mitigation Manager, you'll have the unique chance to shape our team culture, implement best practices, and grow professionally as our company expands. If you're ready to lead, inspire, and make a difference for clients during challenging times, we want to hear from you.

How to Apply

Please submit your resume, relevant certifications, and a brief cover letter explaining why you're the ideal candidate for this position. Qualified applicants will be contacted for an initial phone interview.

Salary : $60,000 - $80,000