What are the responsibilities and job description for the Aws Cloud Engineer position at dBestWorkz LLC?
- Hands-on experience with AWS services including EC2, S3, VPC, IAM, Lambda, ECS or EKS, RDS or DynamoDB, API Gateway, EventBridge, and CloudWatch.
- Experience supporting production environments, incident management, change management, and root-cause analysis.
- Strong knowledge of IAM roles and policies, least-privilege access, security groups, and network controls.
- Experience with monitoring and logging tools such as CloudWatch, Splunk, Dynatrace, or comparable platforms.
- Working knowledge of Terraform or CloudFormation and scripting with Python, Bash, or AWS CLI.
- Understanding of hybrid networking, including VPC routing, Transit Gateway, Direct Connect, DNS, and network troubleshooting.
- Cloud Platform: Proven experience with Oracle Cloud Infrastructure (OCI), Oracle Integration Cloud (OIC), Oracle Analytics Cloud (OAC), and Oracle Identity Cloud Service (IDCS).
- Observability & ITSM: Hands-on experience with Dynatrace, Splunk log management, and ServiceNow incident/change management.
- Networking & Security: Knowledge of hybrid network connections, firewalls, routing, IAM policy design, and security patch upgrades.
- CI/CD & Automation: Experience with CI/CD tools, deployment pipelines, and operational script automation.
- Process Management: Strong understanding of ITIL framework (Incident, Problem, and Change Management).
Key takeaway: The team prioritizes hands-on troubleshooting and operational expertise over automation skills alone. Automation is valuable but is a secondary priority for the immediate need.
Key Candidate Requirements
Skill / Requirement | Priority | Details |
Troubleshooting | Critical | Strong hands-on diagnostics, incident resolution, and root-cause analysis in production environments. |
AWS (also having OCI is ideal but AWS is mandatory) | Critical | Experience supporting large-scale cloud infrastructure and production workloads. |
Python | Critical | Strong technical proficiency for troubleshooting and operational problem-solving. |
Terraform | Required | Practical experience with infrastructure as code; the team wants to minimize training time. |
Large-scale operations | Critical | Experience managing numerous clusters, customers, and complex systems. |
Multi-cloud exposure | Preferred | AWS is the primary requirement; AWS plus OCI is ideal. Google Cloud Platform and Azure exposure are also relevant. |
Cross-functional collaboration | Important | Ability to work with network, database, firewall, and other infrastructure teams. |
Automation | Preferred | Valuable for improving operations, but secondary to troubleshooting expertise. |
Operational Environment
- The team supports business-critical American Express platforms and acquired businesses within the dining portfolio.
- Incidents can directly affect customers and the American Express brand.
- Engineers must be comfortable joining high-pressure incident calls with senior stakeholders and confidently communicating findings.
- Candidates should have experience in large-scale enterprise environments, ideally financial services or banking, where reliability and incident response are critical.
Work Schedule and Location
- Standard schedule: Monday–Friday, 9:30 a.m.–6:30 p.m.
- Weekend coverage: Approximately one Saturday per month, with a compensatory day off on the following Monday.
- Candidates must be based in Phoenix, Arizona, or willing to relocate there.
Salary : $40 - $44