What are the responsibilities and job description for the IT Analyst (IT Support, Citrix, VPN, LAN-WAN) in New York City position at DBA Web Technologies?
Job Details
IT Analyst (IT Support, Windows, ServiceNow, Citrix, VPN, LAN-WAN, Mobile Technologies) in New York City
6 years of Experience
POSITION: IT Analyst (IT Support, Windows, ServiceNow, Citrix, VPN, LAN-WAN, Mobile Technologies)
LOCATION: New York City
SALARY: Excellent Compensation with benefits Bonus
DURATION: Full-Time ONSITE
SKILLS: IT Analyst, IT Support, ServiceNow, Citrix, VPN, LAN-WAN, Mobile Technologies, Professional Services
DESCRIPTION:
Seeking a Senior IT Analyst to provide high-level technical support and deliver seamless technology solutions across their various locations. This role is hands-on and customer-facing, ideal for a proactive, detail-oriented professional passionate about supporting a dynamic environment and ensuring reliable technology performance firm wide.
KEY RESPONSIBILITIES:
- Provide Expert Technical Support: Serve as a first point of contact for IT support requests, delivering timely and high-quality solutions for software, hardware, and networking issues.
- Facilitate Meeting Technology: Support video conferences, client meetings, and presentations, ensuring flawless setup and execution across platforms and offices.
- System Maintenance & Deployment: Install, configure, and maintain firm-standard software and hardware; ensure all office computers, printers, and devices are fully operational.
- Collaborate Firm wide: Partner with IT and administrative teams on meeting logistics, event technology, and firm wide initiatives.
- Manage Assets & Tickets: Maintain accurate asset tracking and utilize ServiceNow to document, escalate, and resolve all IT service requests efficiently.
- Security & Compliance: Enforce firm data security standards, assist in managing network maintenance, and promote best practices for mobile and remote access tools (Citrix, VPN, iOS).
- Project Support: Participate in IT rollouts, upgrades, and training to drive technology adoption and continuous improvement.
- Customer Service Excellence: Act as a trusted IT partner to attorneys and staff, ensuring clear communication, reliable follow-up, and outstanding end-user experience.
QUALIFICATIONS:
- 6 years of IT support experience in software, hardware, and networking technologies; law firm or professional services experience.
- Advanced proficiency in Microsoft Windows, Office Suite, Teams, ServiceNow, Citrix, and VPN tools.
- Strong working knowledge of LAN/WAN systems, iManage, mobile technologies (iOS/iPadOS), and document management systems.
- Demonstrated expertise in customer service, troubleshooting, and project execution.
- Associates or Bachelor's degree preferred; equivalent experience considered.
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