Customer Support Specialist - Data Entry (In Office Job)

Company Overview:
Join our passionate team at Dazbog Coffee Company, a leading coffee roaster and wholesaler dedicated to providing premium quality coffee products to businesses nationwide. With a commitment to excellence, we strive to deliver exceptional service and unforgettable coffee experiences to our customers.

Position Overview:
We are seeking a versatile and detail-oriented Customer Service & Accounts Payable Associate to join our corporate office at Dazbog Coffee. This role combines customer service and accounts payable responsibilities, providing an exciting opportunity to engage with our wholesale and retail customers while ensuring smooth financial operations. You will play a key role in processing wholesale orders, assisting customers, and managing accounts payable functions to support the success of our growing business. PLEASE NOTE THAT THIS IS A DESK JOB AT OUR CORPORATE OFFICE/COFFEE ROASTING PLANT.

Key Responsibilities:
Customer Service Functions:

• Serve as the primary point of contact for customers, responding promptly and professionally to inquiries via phone, email, and chat.
• Build and maintain strong, positive relationships with clients by understanding their needs and providing personalized assistance.
• Input and process wholesale orders using our accounting software, track shipments, and ensure timely product deliveries by coordinating with logistics and operations teams.
• Educate customers on our diverse range of coffee offerings, including origin, flavor profiles, and brewing methods, to assist with purchasing decisions.
• Resolve customer complaints and concerns efficiently, ensuring a high level of satisfaction and upholding our reputation for excellence.
• Collaborate with internal departments to address customer feedback, identify areas for improvement, and contribute to the continuous enhancement of our products and services.
• Assist in developing and implementing customer service strategies to enhance customer satisfaction and loyalty.

Accounts Payable Functions:

• Manage daily accounts payable operations, ensuring timely and accurate processing of invoices.
• Record, process, and reconcile accounts payable invoices in QuickBooks Enterprise.
• Serve as a liaison between accounts payable, vendors, and our retail stores, resolving any invoice discrepancies or payment issues.
• Record Daily Sales Reports (DSRs) for all retail stores via journal entries.
• Reconcile and record month-end inventory adjustments from all retail stores.
• Assist with month-end close processes, including debits, credits, and general ledger reconciliations.
• Perform other duties as needed to support financial and customer service operations.

Qualifications:

• Previous experience in customer service or a related field, preferably within the food and beverage industry.
• At least 2 to 3 years of full-cycle accounts payable processing experience required.
• At least 2 years of experience with QuickBooks Enterprise.
• Understanding of debits, credits, month-end close, and general ledger functions.
• Passion for coffee and a strong desire to learn about different coffee varieties, roasting techniques, and brewing methods.
• Excellent communication, customer service, and interpersonal skills.
• Ability to multitask and prioritize effectively in a fast-paced environment while maintaining attention to detail and accuracy.
• Strong problem-solving skills and a proactive approach to resolving customer issues and financial discrepancies.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Desire to be a team player and contribute to a dynamic work environment.

Join Our Team:
If you are enthusiastic about coffee, customer service, and financial operations, we want to hear from you! Apply now to become part of the Dazbog Coffee family and help us redefine excellence in customer service and operational efficiency within the coffee industry.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $23