Conference Services Manager

Responsible for planning, organizing, and coordinating functions, along with Sales and Food & Beverage teams, and guest rooms for group accounts, in accordance with hotel standards and quality standards, to ensure satisfaction, maximize profitability and generate return business.

• Understand and respond to all guest needs and requests in a timely and professional manner.
• Act as liaison between hotel and meeting planner to ensure a successful event. This includes obtaining rooming lists, establishing billing, overseeing group room blocks, welcoming VIPs, overseeing amenity requests, handling on-site event logistics, coordinating outside vendors, and enforcing the contract.
• Write resumes for each group giving the hotel's departments an overview and schedule of the conference and its objective, details of the meeting agenda, AV requirements, VIPs, billing arrangements, and amenity requests.
• Plan group's food and beverage events, including assistance with menu and wine selection, decorations, entertainment, and audiovisual.
• Create and execute accurate banquet event orders that include detailed information on the agenda, menu items, room setup, and guest arrival details.
• Meet the client upon arrival and conduct a pre-conference review, including the introduction of Department Heads, an overview of events, and guest arrival details.
• Communicate last-minute changes in group functions to hotel staff, ensuring accurate and satisfactory follow-up.
• Conduct post-conference reviews with clients including the presentation of banquet checks when applicable.
• Review all bills before being sent to the client, ensuring accuracy to maximize return business. Compile any cancellation/attrition charges of the group. Send thank-you notes and meeting critiques with every bill, and ensure any feedback is communicated and responded to according to hotel guidelines.
• Attend daily, weekly, and monthly sales meetings as directed.
• Work with the Director of Catering to generate accurate monthly forecasts of group food and beverage revenue associated with all group events. Ensure monthly goals are attained to maximize revenue.
• Manage and maintain client information and reports accurately.
• Maintain the professional standards of the hotel and participate in special projects as required.

• Organized, self-motivated, and able to interpret and communicate hotel policy and culture to clients. Able to communicate effectively with a client's requests to hotel staff and management.
• Attention to detail; mature, professional interaction with employees, guests, and business contacts.
• Ability to work independently, make proper decisions, prioritize work, handle multiple tasks simultaneously.
• Act effectively under pressure, working in fast-paced environment.
• Ensure accurate records are maintained.
• Microsoft Office proficiency; experience with Oracle, Delphi and/or Ivvy a plus.

The Daytona Grande Oceanfront Resort introduces a new level of seaside elegance. Located at the World's Most Famous Beach, the soaring 27 stories offer exceptional views of the Atlantic Ocean and the City of Daytona Beach alike.

Our beautiful property is made even greater by the team members ready to serve you whether you're visiting with loved ones, enjoying some well-deserved time alone, or if you are part of a corporate group. The Daytona Grande team members are here to ensure your ease of mind, and enjoyment of the World's Most Famous Beach.