What are the responsibilities and job description for the Patient Care Tech (Urology) position at Dayton Physicians, LLC?
Dayton Physicians Network is looking to add a Patient Care Tech to our independently owned Urology practice!
Summary:
The Patient Care Tech assists physician and practitioners with patient care, administrative, environmental, and organizational tasks.
Schedule: Monday through Friday; 4-10 hour shifts or 8-5 hour shifts
No weekends, evenings or holidays!
Work/life balance schedules
Why work for Dayton Physician's Network?
- Full-time employees are eligible for health, dental and vision benefits
- Company holidays and a flexible holiday!
- Generous Paid Time Off (PTO) Package
- Additional accrual increase after 1 year of service with Dayton Physicians!
- 401K
- Scrub Allotments
- Yearly Bonus Program
- Dayton Physicians Network as an Independent Practice <- Watch video here!
DPN Core Value Expectations:
The CARES model reflects the principles that guide our day-to-day behaviors; our decisions, our actions, and our relationships with each other and with the patients and families we serve. All DPN employees are expected to embrace and demonstrate the following:
- COMPASSION: we show compassion for others
- ACCOUNTABILITY we hold ourselves accountable for our actions
- RESPECT: we show respect for others
- EXCELLENCE: we strive for excellence in all that we do
- SERVICE: we provide outstanding service to our patients, team members and community.
Additionally, as DPN is a service-oriented organization, All DPN employees are expected to embrace and demonstrate the following when interacting with patients, employees, and other customers:
- Smile, make eye contact and greet with energy!
- Restate what you are hearing. Listen patiently and compassionately to complaints. Our patients and families are likely going through a difficult time. Irritability on their part is not about you.
- Give full attention. Turn away from the computer screen and face the person you are conversing with.
- Explain any potential delays in service and provide frequent updates.
- Empathize (feel empathy for someone)
Essential Duties and Responsibilities:
- Greets patients and assists with patient flow. Including assisting with turning over exam rooms, escorting patients and managing the collection of specimens.
- Putting away daily stock deliveries.
- Works effectively as a team member in the delivery of care and assists the clinical team to keep clinical schedule on time.
- Maintains good working relations with staff through appropriate communication.
- Be professional in appearance, attitude, and communication.
- Scanning and indexing documentation, including working in Adobe Docusign software.
- With specialized training and written approval, may perform additional and specialized tasks pertinent to the assigned area.
- Other duties as assigned.
Required Education and/ or Experience:
- High School or Equivalent
- Medical Office experience preferred.
General Skill Requirements:
- Excellent oral and written communication
- Microsoft Office, including Word, Excel, and Outlook.
- Experience with a Practice Management system is preferred.
- Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders.
Physical/ Mental Demands:
The Patient Care Tech position requires that ability to hear and speak clearly. The position frequently is required use of wrists, hands, and fingers to touch type and grasp objects and to use legs and feet to walk, bend, twist, reach, and stretch throughout the day. The position requires regular lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 50 pounds. The position also requires the ability to answer telephone calls, transfer calls and work on the computer.
Environmental/ Working Conditions:
Work will be completed in a smoke-free, climate controlled medical office with the usual hazards of airborne germs, chemical, various odors, blood, and other hazardous waste products. Office spaces may include the use of parking lot within one half mile o the working location and may include the need to utilize stairs to access the working location. This position may require travel to other office locations.