What are the responsibilities and job description for the Corporate Customer Service Representative (Full-Time) position at Dayton Freight Lines, Inc.?
Overview
Customer Service Representatives are responsible for assisting all internal and external Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.
Responsibilities
Customer Service Representatives are responsible for assisting all internal and external Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.
Responsibilities
- Assist callers in a timely manner
- Handle customer admin from a variety of resources including calls, service center questions, faxes, and queue email requests
- Promptly reply to messages in the group voicemails
- Provide break, lunch and vacation support for the Reception position
- Work in a team setting to efficiently and effectively answer group calls and emails
- Provide feedback on potential process improvements or recommendations to improve or streamline customer requests
- Accurately, professionally and efficiently address a wide variety of customer requests that include but are not limited to the following:
- Tracing shipments, ETA’s, delivery notifications
- Schedule pickups
- Image Documents
- Website Questions
- Guaranteed service questions/assistance
- Freight bill questions and corrections
- Maintain a friendly, efficient, and professional working relationship with all customers and employees
- Work with and support all aspects of our partnership business
- Follow Company procedures at all times
- Publicly support the mission, vision, and values of Dayton Freight Lines
- Support the Customer Service Department, Quality Department, and Customer Relations Supervisor as needed
- Handle other daily admin requirements as assigned
- Skillful in Microsoft Office Programs
- Excellent keyboarding skills
- Has worked in a fast paced environment and has excellent attention to detail
- Experience with handling a high volume of phone calls
- Exceptional communication and customer service skills
- Stable and growing organization
- Competitive weekly pay
- Quick advancement
- Customized training program
- Professional, positive and people-centered work environment
- Modern facilities
- Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
- Paid holidays (8); paid vacation and personal days
