What are the responsibilities and job description for the Patient Access Team Lead - Emergency Department and Urgent Care position at Dayton Children's Hospital?
Facility
Dayton Children's - Main Campus
Department
Patient Access - Emergency Department
Schedule
Full time
Hours
40
Job Details
Work with manager to provide day-to-day support to team by facilitating problem solving through collaboration with internal and external customers. Serve as a mentor to all point of service operations employees. Coach and develop team members using patient access standards, rules and training methods. Assist supervisor and manager in developing methods that aid process improvement and efficiencies resulting in accurate pre-registration, registration and denial prevention. Assist supervisor and manager in optimizing processes for registration, pre-registration, pre-service estimate and point of service collections, and optimal patient experiences. Participate in developing departmental quality improvement initiatives. Effectively communicate with all departments and clinics (internal/external) to Dayton Children’s. Engage both internal and external customers with DCH approved de-escalation techniques in the absence of manager or supervisor. Work in accordance with the hospitals mission and vision statement, values, guiding behaviors and strategic goals.
Primary Duties and Responsibilities reflect the general duties considered necessary to describe the principal functions of the job as identified and should not be considered a detailed description of all the work requirements that may be inherent to the position
Department Specific Job Details
Full Time
Various Shifts
Education
Dayton Children's - Main Campus
Department
Patient Access - Emergency Department
Schedule
Full time
Hours
40
Job Details
Work with manager to provide day-to-day support to team by facilitating problem solving through collaboration with internal and external customers. Serve as a mentor to all point of service operations employees. Coach and develop team members using patient access standards, rules and training methods. Assist supervisor and manager in developing methods that aid process improvement and efficiencies resulting in accurate pre-registration, registration and denial prevention. Assist supervisor and manager in optimizing processes for registration, pre-registration, pre-service estimate and point of service collections, and optimal patient experiences. Participate in developing departmental quality improvement initiatives. Effectively communicate with all departments and clinics (internal/external) to Dayton Children’s. Engage both internal and external customers with DCH approved de-escalation techniques in the absence of manager or supervisor. Work in accordance with the hospitals mission and vision statement, values, guiding behaviors and strategic goals.
Primary Duties and Responsibilities reflect the general duties considered necessary to describe the principal functions of the job as identified and should not be considered a detailed description of all the work requirements that may be inherent to the position
Department Specific Job Details
Full Time
Various Shifts
Education
- High school diploma or GED is required
- Associates degree is preferred
- 1 years of experience in patient access or large hospital/medical front office
- Strong communication and interpersonal skills
- Ability to work tactfully with patients, staff, and interdepartmental customers
- Proficient in customer service and data collection processes
- Ability to lead and motivate a team
- Knowledge of healthcare billing regulations, insurance and compliance requirements
- Excellent organizational and time-management skills