What are the responsibilities and job description for the Overnight Front Desk Clerk position at Days Inn Cameron, MO?
Job Summary
As an Overnight Front Desk Clerk, you’ll keep hotel operations moving smoothly through the night while creating a welcoming experience for every guest. You’ll manage front desk and guest services, handle reservations and phone communication, and complete night audit tasks with care and accuracy. Your impact: By resolving guest needs promptly and maintaining accurate overnight records, you help guests feel supported and prepare the team for a seamless start to the day.
Duties
- Welcome guests, manage check-ins and check-outs, and support guest relations throughout the overnight shift.
- Use hospitality reservation systems and property management systems (PMS), including OPERA where applicable, to update reservations and guest records.
- Answer and route calls using multi-line phone systems; apply professional phone etiquette and clear client communication.
- Complete night audit procedures, review transactions, reconcile records, and prepare shift reports.
- Respond to concerns using customer service problem-solving, follow hotel emergency procedures, and coordinate with the appropriate team members.
Experience
- Customer service, front desk, guest services, or other hospitality experience is helpful; hotel or resort experience is a plus.
- Familiarity with hotel management or hospitality management practices and reservation systems is preferred.
- Strong communication skills, sound judgment, attention to detail, and a guest-focused approach are important.
- Bilingual or multilingual communication skills are welcome and may help serve a diverse range of guests.
- Ability to work overnight hours and follow established procedures consistently.
Pay: $14.00 - $15.00 per hour
Expected hours: 32.0 per week
Work Location: In person
Salary : $14 - $15