What are the responsibilities and job description for the Front Desk Receptionist position at Days Inn Cameron, MO?
- Guest Services: Greet arrivals warmly, handle check-ins and check-outs, issue room keys, and assign specific rooms based on guest preferences.
- Reservations & Communication: Manage new bookings, answer phone calls, direct inquiries, and provide information on hotel amenities and local attractions.
- Billing & Payments: Process credit card and cash transactions, post charges to folios, balance cash drawers, and resolve billing questions.
- Department Coordination: Work closely with the housekeeping and maintenance teams to report room statuses, repair needs, and guest special requests.
- Problem Solving: Address guest complaints and de-escalate stressful situations with tact and professionalism.
Qualifications & Skills
- Experience: Previous background in customer service, hospitality, or administrative roles.
- Hard Skills: Proficiency with computer systems and hotel management software (PMS); capability to lift up to 35 lbs.
- Soft Skills: Strong verbal communication, patience, multitasking abilities, and a friendly, approachable demeanor. [1, 2]
We will train the right person for the job! If you are hospitable and enjoy serving people, you are who we are seeking! Come join a team where the Days are brighter Innside!
Pay: $14.00 - $15.00 per hour
Education:
- Associate (Preferred)
Willingness to travel:
- 25% (Preferred)
Work Location: In person
Salary : $14 - $15