IS Field Technician

Company Mission Statement:

Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.

Comprehensive Benefits Package:

• Medical, Dental and Vision Insurance
• Health Spending Account
• Company-Paid Life Insurance
• Short Term Disability
• 401(k)
• Paid Holidays
• Paid Vacation and Sick Leave
• Employee Assistant Program
• Referral Bonus Opportunities
• Extensive Internal Training Program

Pay Scale: $18-20/hr.

Summary

A Field Technician is responsible for assigned open tickets and work in collaboration with senior engineering staff members, Helpdesk, and logistics to resolve technical issues in a timely fashion in order to maintain maximum customer satisfaction. A Field Technician performs a wide variety of evaluation, maintenance, installation and training tasks to ensure the computer network performance meets company and user satisfaction. Assists Senior Network Engineer in the coordination of the activities of technical support specialists in managing workstations, network switches, routers, and servers.  A Field Technician provides tier 1 and 2 helpdesk support for network and software issues to include a wide array of miscellaneous packages supporting healthcare operations. A Field Technician will be deployed to remote sites as needed to complete a project or assist in troubleshooting and repairing issues. Excellent communication skills and a strong motivation to remain knowledgeable in current technology trends are essential qualities of a qualified candidate for this position. 

Essential Duties and Responsibilities:

• Level I and II End user application and hardware assistance
• Staff Support and Training
• Onsite Hardware Maintenance and Deployment of all ranges
• Software Maintenance and Deployment
• Performs miscellaneous job-related duties as assigned

Special Attributes:  Applicant must be proficient in the Installation, configuration and support of workstations and network devices.

Qualification Requirements:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to implement and configure management & monitoring tools, as well as anti-span and content filtering solutions
• Ability to analyze needs, derive system-level requirements, and contribute to the design, development, implementation, and maintenance of computer networks and systems
• Ability to support and deploy switches, routers, firewalls and telephony systems at the enterprise level Strong critical-thinking/problem-solving skills
• Proven conflict management/resolution skills
• High professional ethics and standards
• Strong team player and team building skills; ability to collaborate with all levels and areas
• Strong presentation skills
• Ability to effectively and positively influence and persuade

Education and/or Experience:   Prefer Bachelor’s degree (not required) in computer science or related field. Requires one year of experience supporting workstations and networked devices in a routed WAN/LAN environment. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.  Requires experience with Microsoft operating systems including Windows 11, Windows Server 2025, and other server related versions.

Salary : $18 - $20