Outreach Case Manager

Summary:

The Outreach & Engagement Case Manager connects youth ages 18-24 experiencing homelessness to permanent housing and supportive resources. This position provides face-to-face triage services in shelters, at Daybreak, in community settings, and through street outreach to engage unsheltered youth. The Case Manager also participates in the rotation of supervising Daybreak's Drop-In Center, where many unhoused youth seek support, guidance, and connection to resources.

Beyond direct client support, this position plays a critical role in representing Daybreak across the Miami Valley through outreach and community engagement. The Case Manager builds trusting relationships with high-risk or hard-to-reach youth, develops individualized service plans, and collaborates with service providers to connect clients to housing, employment, healthcare, and personal development opportunities.

Essential duties and responsibilities:

• Conduct street outreach to identify and engage unsheltered youth (ages 18-24) in encampments, public spaces, and community locations, linking them to shelter, housing, and supportive services.
• Provide face-to-face triage and crisis intervention in shelters, the Drop-In Center, and community settings to address immediate needs and connect youth to Daybreak's programs (shelter, employment, behavioral health, and housing).
• Participate in the rotation of supervising Daybreak's Drop-In Center, ensuring a safe, supportive space for homeless and street-homeless youth.
• Build trusting, therapeutic relationships with youth and utilize evidence-based practices (Trauma-Informed Care, Motivational Interviewing, Harm Reduction) to support engagement and progress toward stability.
• Complete intakes, Coordinated Entry assessments, Housing Needs Assessments, and HMIS documentation accurately and within required timelines.
• Collaborate with Daybreak teams (housing, employment, clinical, case management) and external partners (PATH program, Goodwill, Homeless Solutions Policy Board, Five Rivers Samaritan Clinic, Children Services, schools, treatment providers, etc.) to connect youth to resources.
• Support youth in applying for benefits and entitlements to improve access to housing and stability.
• Provide respectful, person-centered services to youth with complex needs, including those experiencing chronic homelessness, mental health challenges, and co-occurring substance use disorders.
• Represent Daybreak at community outreach events, presentations, and collaborative initiatives to strengthen referral networks and awareness of youth services.

Requirements:

• Bachelor's degree in social work, human services, psychology or a related field from an accredited four-year college or university is required.
• At least two (2) years of experience in program development and/or case management is required.
• At least two (2) years of experience working directly with youth and young adults required; those experiencing homelessness or housing instability preferred.

It is the policy of Daybreak to ensure that the facility is in compliance with all license requirements and that all employees are fit for duty. Once a conditional offer of employment has been given, Daybreak requires that all prospective employees sign a background check release form and pass pre-employment testing before a start date may be given.

Background Check

Daybreak is required by State of Ohio law to perform a criminal background check, which includes fingerprinting, of eligible applicants. In addition to the fingerprints, Daybreak requires the following additional background checks.

• Federal Exclusion databases including:
  
  
  
  • National Sex Offender Registry
  
  
  • Office Inspector General (OIG)
  
  
  • Nurse Aide Registry
  
  
  • SAM
  
  
  • of Developmental Disabilities (DODD)
  
  
  
  


• Motor Vehicle Report

Pre-employment Testing

The following pre-employment tests will be conducted at Daybreak's expense. Tests include:

• A tuberculin skin test or chest x-ray (by a physician of Daybreak's choosing)


• A urine drug screening (by a testing facility of Daybreak's choosing)

Should the pre-employment reviews indicate that the prospective employee does not meet the employment requirements, Daybreak has the option of either not hiring the person or postponing employment until the condition prohibiting employment has been removed.

If the background or pre-employment checks contain information that the applicant has committed, been convicted of, or pleaded guilty to any criminal offense, unless the charge was a minor misdemeanor not involving violence or a sexual offense at least 5 years old, or if the applicant refuses to submit fingerprints for a criminal background check, the conditional offer of employment will be withdrawn immediately.

Pursuant to SB 38 (child-serving agency), if it is determined that the applicant has committed one of the disqualifying events listed on the attached Ohio Revised Code Disqualifier sheet may prevent employment at Daybreak.