Special Services Representative 1

Day Air Credit Union is currently seeking qualified candidates for full-time Special Services Representative. Responsible for the collection of delinquent accounts of consumer, credit cards, and other loans; processing insurance claims related to death, disability, collateral protection, and other insurance coverage the credit union is able to access to offset loan losses. This position requires excellent communication skills, attention to detail, and the ability to handle sensitive financial matters with discretion.

• Knowledgeable in credit union loan and collection policies and procedures including; consumer loans, mortgage loans, credit cards, insurances available on loans, regulation affecting loans and collections, compliance requirements, documentation, and processing methods.
• This position is responsible for working early delinquency accounts in categories 1 & 2.
• Contacts delinquent borrowers/co-borrowers by telephone, mail, text, e-mail, or corresponding letter, to encourage prompt repayment of delinquent accounts. Analyse, evaluate, and assist members with credit problem. Recommend and establish alternative payment options.
• Works with branch staff, call center, accounting and other departments to process and resolve member issues related to delinquency, negative share accounts, payment arrangements, etc.…
• Negotiate payment plans with members in financial hardship, ensuring compliance with regulatory requirements.
• Document all collection efforts and communication in the members account record.
• Research & resolve issues related to delinquent accounts, including skipped payments, disputes, and misapplied funds.
• Handles total loss calls from insurance companies requesting payoff and letter of guarantee. Contact member about cancellation of warranty and provide information to start gap claim process.
• Posts information about financial status of borrower/co-borrower and status of collection efforts in the all applicable electronic systems; Updates ChexSystems when necessary;.
• Remove limit on an open end loan as needed when the member has another loan that is delinquent. Sends the member an Adverse Action letter.
• Monitors Courtesy Pay/negative accounts and takes appropriate measures when the account has been negative 30 days or with a past due loan. Any account that has been negative 45 days or more should be closed and the appropriate notice mailed.
• Provide outstanding customer service to members while maintaining professionalism and confidentiality.
• Sends accounts to outside collection agencies as directed by department manager/supervisor.
• Process levy and garnishment requests received from outside source
• Posts payments for Special Services when necessary and works with Accounting to balance GL
• Processes claims and payments for VSI , GAP, Warranty and Credit Insurances
• Pay repossession Invoices
• Works and follows up on any tow notices received
• Sort/document department mail daily.
• Request and monitor for backend refunds, total losses and repossessions.
• Check in and log titles for auction and bankruptcy accounts, save, document and file.

Please apply online at here.