North Dixie Financial Center Manager

This role involves managing, directing, and fostering a robust sales and service culture within the branch. The manager will oversee ITMs, which allow members to handle their day-to-day transactions, such as deposits, withdrawals, and loan payments. Additionally, the role requires someone who can build and deepen member relationships by cultivating a strong sales and service culture. The manager will also engage in business development activities within the community.

• Coach Universal MSRs to the credit union’s mission statement, foster a sales and service culture that leads to meeting sales and service goals set by the credit union with a focus on growing our members relationships with Day Air.
• Build a culture of empowerment within the branch to ensure that member’s needs are being met in a timely manner.
• Build a team that works together to build our member’s loyalty and trust and takes great pride in the credit union culture, and provides our members with an excellent experience when visiting the branch.
• Evaluates work of associates, conducts performance reviews with staff in a timely manner, recommends promotions, reassignments, the hiring of new associates, and related personnel functions. Provides training and assistance to associates to ensure efficient and effective delivery of member services.
• Responsible for creating a sales-driven environment and works with associates to drive growth of the branch through various channels such as: referring additional product/services to in-branch members, outbound call programs to existing members, and word of mouth marketing within the community. This includes leading the department to meet sales goals of FPC and lending referral sales goals.
• Monitors attainment of established sales goals for the credit union’s products and services, and establishes standards to ensure quality service delivery. Continually coaching associates on their performance and providing them the necessary tools to work toward their goals.
• Responsible for associates being knowledgeable of the credit union’s products and services. Ensure associates are receiving on going product and services training so that they can effectively offer them to members.
• Responsible for developing associates for growth within Day Air through coaching, mentoring, and training.
• Plans, organizes and leads Branch meetings and branch contests.
• Works directly within the community the branch serves to develop awareness and community involvement.
• Develop relationships throughout the surrounding community and partner with a variety of departments/organizations to seek out new opportunities to provide financial education workshop/events.