What are the responsibilities and job description for the Remote CSR/Dispatcher position at Dawson's Electric & Air?
Dawson's Electric & Air | Your Peace of Mind is Our Priority
Dawson’s Electric & Air is a family-owned company focused on delivering exceptional service and creating a positive experience for every customer. We’re growing and looking for a reliable, customer-focused Remote CSR/Dispatcher to join our team.
This role is primarily customer service–focused, with dispatching responsibilities to support our field technicians. If you’re organized, personable, and thrive in a fast-paced environment, we’d love to hear from you.
What You’ll Do
Customer Service
Answer incoming customer calls with a friendly, professional tone
Schedule service calls and accurately enter customer information
Respond to customer inquiries and resolve concerns with care and urgency
Build trust and relationships with customers and create a positive overall experience
Make outbound calls for scheduling, follow-ups, and membership opportunities
Communicate clearly with customers regarding timing, expectations, and services
Dispatching Support
Schedule and dispatch technicians efficiently based on availability and skillset
Monitor job progress and adjust schedules as needed throughout the day
Communicate with technicians to ensure smooth job flow
Help prioritize calls during high-volume periods
What’s In It For You?
Competitive Pay: Starting at $40,000 annually, with performance-based bonuses
Comprehensive Benefits: Medical, Dental, Vision, 401(k) matching, PTO, Vacation Days, Paid Holidays, and Pet Insurance
Growth & Training: Continuous learning and development with clear paths for career advancement
Work-Life Balance: Flexible scheduling and an open-door policy that respects your time and input
Work Environment
This is a remote position. Although we would love to have you join us in-office anytime especially for company breakfasts, outings, holiday parties!
Company-provided equipment (computer, headset, mouse, etc.)
Flexible scheduling options (to be discussed – we’re open to finding the right fit)
Why You’ll Love It Here
At Dawson's Electric & Air, family values are at the core of our culture. We promote from within, celebrate hard work, and offer a supportive environment where each team member is more than just a cog in the machine. Here, you’re part of something bigger, a team that values you and the impact you make daily.
Ready to join a company where your contributions truly matter? Apply now to start your journey with Dawson's Electric & Air and take your career to the next level!
Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
Experience in the trades required (Electrical, HVAC, Plumbing)
Experience using ServiceTitan or other home services CRM platforms required
Knowledge of multiple trades preferred
Strong communication and customer service skills
Highly organized with the ability to multitask
Comfortable working in a fast-paced, team-oriented environment
Ability to work remote while still remaining engaged with the team
Willingness to learn a new trade if necessary
1-2 years of customer service experience
Valid driver’s license and authorized to work in the U.S.
Ability to pass a drug and background check
Dawson's Electric & Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red
Salary : $40,000 - $52,000