What are the responsibilities and job description for the Front Desk Associates - Hotel Clerk - Full-Time - AM/PM Shifts position at Dawson Inn & Suites?
Dawson Inn & Suites is a small boutique hotel. We offer our guest great friendly customer service in a cozy unique setting. We are looking for a Front Desk Associate to serve as our guests’ first impression of the hotel and manage all aspects of their accommodation. Front Desk Associate responsibilities include the following: registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a skill for customer service and meeting new people, we’d like to meet you.
Responsibilities
- Welcome guests upon their arrival and assign rooms
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Respond to clients’ complaints in a timely and professional manner
- Liaise with hotel housekeeping staff to ensure all rooms are clean, tidy and ready to accommodate guests’ needs
- Maintain updated records of bookings and payments
- Light cleaning in the front lobby area
- Set up and cleanup of breakfast area
Qualifications/Skills
- Customer service background
- Excellent communication and organizational skills
Shifts - First Shift (7:00 am - 3:00 pm), Second Shift (3:00 pm - 11:00 pm), Third Shift (11:00 pm - 7:00 am)
The right candidate must have customer service experience and provide references.
Hourly pay rate based on experience.
Job Type: Full-time
Pay: From $10.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
COVID-19 considerations:
More frequent cleaning and sanitizing. Access to hand sanitizer throughout the workplace. Fewer people on-site. New limits on the number of people allowed to gather in rooms, conference rooms and communal areas at one time (no more than 10 people).
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: One location