Shelter and Prevention Supervisor

About Us:

At Dawning Family Services, our mission is to embrace diverse families with children touched by housing instability or homelessness and support their transition to a safe and stable home. We create new beginnings by providing vital support services that assist parents and children in transitioning to permanent housing, fostering well-being and long-term stability and success.

What we offer:

* Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it

* 20 days of PTO annually upon hire, increasing to 25 days after 3 years and 30 days after 7 years, plus 13 paid holidays.

* Option to participate in the 401(k) plan with employer match

* $15,000 in employee life insurance paid for by Dawning Family Services

* Employee Assistance Program

* Supplemental group insurance plans at affordable rates

Position Summary: The Housing for Success Supervisor provides day-to-day oversight of Dawning Family Services’ Housing for Success program, which integrates emergency shelter, hotel-based services, homelessness prevention, housing assistance, and stabilization services for families experiencing homelessness or housing instability. The Supervisor is responsible for supervising Housing and Support Specialists; coordinating client intake, case assignment, and service delivery; ensuring compliance with agency, program, and funder requirements; monitoring documentation, outcomes, and service quality; and supporting staff in addressing complex client and housing situations. The Supervisor works closely with program leadership to promote consistent, effective services across the Housing for Success continuum.

Essential Responsibilities and Duties

• Provide regular supervision, coaching, and support to assigned Housing and Support Specialists, including review of caseloads, service planning, documentation, follow-up, and progress toward client and program goals.
• Guide staff in providing trauma-informed, strengths-based case management and in developing and monitoring Family Support Plans that address barriers to housing and family stability.
• Provide oversight of emergency shelter and hotel-based services, prevention assistance, housing search and placement activities, rental and utility assistance, and ongoing stabilization services to ensure coordinated service delivery.
• Coordinate client intake and case assignment across Housing for Success services to support timely, appropriate, and equitable service delivery based on family needs, program eligibility, staff capacity, and available resources.
• Determine eligibility for Rapid Re-Housing and other housing assistance programs in accordance with HUD requirements and applicable funding regulations and ensure rental and utility assistance payments are processed accurately and in a timely manner.
• Support staff in resolving complex client situations, client and property management concerns, and other service-delivery challenges.
• Monitor client cases from initial referral through discharge to ensure effective service delivery, appropriate follow-up, and progress toward housing stability and family goals.
• Carry a small case management caseload when needed, including coverage for staff during absences.
• Evaluate program effectiveness, identify opportunities for process improvement, and monitor program outcomes.
• Assist with program reporting, administrative responsibilities, contract compliance, and preparation for monitoring, audits, or funder reviews.
• Ensure timely, accurate, and complete client documentation, including case notes, assessments, service plans, and data entry into HMIS, CATS, and other required data management systems.
• Audit client files and electronic records monthly and coordinate quarterly peer reviews to ensure accuracy, completeness, and compliance.
• Participate in interdisciplinary case reviews, staff meetings, trainings, and staff-development activities and promote effective communication and collaboration across departments.
• Monitor staff compliance with required client contacts, home or in-person visits, assessments, service planning, referrals, housing stabilization activities, and case closure requirements.
• Maintain a flexible schedule and be available to work evenings and occasional weekends as needed.
• Travel frequently throughout Hillsborough County to meet program and client needs.
• Perform other duties as assigned.

Qualifications and Requirements

• Bachelor's degree in social work, human services, psychology, or a related field from an accredited institution required. Associate degree with relevant experience may be considered.
• A minimum of two years of supervisory experience in human services is required.
• Experience providing or supervising case management or housing-related services strongly preferred.
• Knowledge of homelessness services, housing stabilization, eligibility determination, and rental assistance programs preferred.
• Ability to supervise and develop staff, provide clear direction and feedback, manage competing priorities, and hold staff accountable for performance and documentation standards.
• Ability to exercise independent judgment, make sound decisions, and determine appropriate courses of action in emergency, complex, or stressful situations.
• Strong interpersonal, written, and verbal communication skills and the ability to work collaboratively with clients, staff, landlords, community partners, and other stakeholders.
• Strong organizational and time-management skills with demonstrated follow-through, attention to detail, and ability to meet deadlines in a fast-paced environment.
• Knowledge of program/client data tracking systems and proficiency with Microsoft Office and Microsoft 365 applications.
• Ability to maintain the highest level of confidentiality.
• Demonstrated sensitivity and ability in working with the diversity of the agency’s population, including clients, staff, community partners, and board members.
• Ability to work in the office and in the field; this position is not a hybrid/virtual role.
• Ability to walk, stand, climb stairs, kneel, bend, reach, and manipulate objects; lift and move materials up to 10 pounds regularly and up to 20 pounds infrequently. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Must have a reliable vehicle, current auto insurance and registration, and a valid Florida driver’s license.
• Successfully complete a Level 2 criminal background check, motor vehicle records check, and drug screening. For information on the Level 2 background check, please visit the Care Provider Background Screening Clearinghouse Education and Awareness website: https://info.flclearinghouse.com/.

Pay: $27.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Loan forgiveness
• Paid time off
• Retirement plan

Experience:

• non-profit supervisory: 2 years (Required)
• Case management: 2 years (Required)

Work Location: In person

Salary : $27