Job Title: Customer Success Representative 2

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Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.

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• Industry-leading health insurance on Day 1!
• Competitive Pay
• 401(K) company match
• 10 Paid Company Holidays
• Paid Time Off
• Professional training
• Family-owned business over 100 years in service
• An opportunity for career advancement, working as part of an empowering workforce

The typical schedule is Monday–Friday, 7:30 AM–4:00 PM, with flexibility based on customer needs, regional demands, or leader direction, and the role follows a hybrid model requiring three days per week onsite at the Dawn Home Office in Jackson, MI. Relocation assistance is not available.

• Manage assigned accounts through open lines of communication by having regular check-ins, order updates, and driving e-commerce platform. Notify customers promptly about shortages or supply delays that impact service, providing specifics about timelines and/or alternate options.
• Support and collaborate with peers during PTO coverage to ensure that essential tasks are completed effectively
• Manage Customer Concerns/Credit process, and process return authorizations (customer calls with concerns of quality issues, truck hits a dock, etc.) Coordinate internally that appropriate approvals occur, documenting, and aligning paperwork to ensure alignment prior to issuing credit.
• Collaborate directly with cross functional Teams to trouble shoot customer issues and ensure excellent customer service throughout the entire customer journey.
• Utilize Salesforce to enter Customer Leads and Sample Requests to ensure proper documentation and approvals
• Be a Subject Matter Expert for all Dawn facilitated platforms.
• All other duties and responsibilities as assigned by Customer Success management.

• High school diploma/GED
• A minimum of 3 years of Customer Service in an office environment, assisting customers through issue resolution. Relevant experience in a Supply Chain/Distribution support-related role can also be considered
• Strong Problem-Solving Skills
• Detail-oriented with the ability to multitask and work independently
• Excellent verbal and written communication skills
• Located near Jackson, MI

• Bilingual – Fluency in Spanish Highly Preferred
• Salesforce Experience
• SAP Experience

• Ability to work in a Professional office environment and effectively work from home.
• Team Member must regularly lift and/or move up to 25 pounds

Compensation

Base Salary Range: $49,240 to $73,860 with bonus potential

#LI-CJ1 #LI-hybrid

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An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.

Requisition ID: 37566