Production Systems Engineer

D.A.W. Systems, Inc. is a leader in healthcare technology, dedicated to empowering healthcare professionals, hospice, and hospitals with innovative solutions.

Our flagship product, ScriptSure, is an award-winning ePrescribing application that has earned the industry’s White Coat Award for many years. Trusted by providers nationwide, ScriptSure streamlines electronic prescribing processes and improves patient care. We believe in fostering a collaborative and inclusive work environment where creativity thrives, and employees are encouraged to explore new technologies. We are a remote-first company, with a distributed team across the United States.

We are seeking a motivated Production Systems Engineer to grow into ownership of the reliability, performance, and release execution of ScriptSure. This role is central to maintaining production stability, managing infrastructure, and ensuring consistent, high-quality deployments. Join our small, high-impact team where you will directly influence a nationally used healthcare platform.

• Manage the full ScriptSure release pipeline across environments

• Manage database environments; Review, test, and oversee updates across all environments

• Monitor infrastructure for performance, security/compliance requirements and optimize for scale

• Monitor production systems (DataDog, logs, metrics) to ensure uptime, performance, and system health

• Work with QA on deployment readiness and ensure release quality

• Identify, troubleshoot, and resolve production issues, driving root cause analysis and long-term fixes

• Oversee bi-weekly production pushes and scheduled outages

• Own and maintain outage response playbooks and incident processes

• Publish and manage software release notes

The ideal candidate is an emerging operational leader who:

• Is eager to take ownership of production systems and uptime as they grow into the role

• Is calm and effective under pressure during incidents and motivated to lead during critical situations over time

• Proactively identifies risks and areas for improvement

• Thinks in systems, automation, and scalability

• Enjoys working across infrastructure, databases, and application layers

• Works closely with Product and Engineering to ensure smooth delivery

• 4 - 8 years of experience in DevOps, Infrastructure Engineering, or similar roles

• Experience operating AWS-based infrastructure (Aurora/RDS, ElastiCache (Redis), ECS, SES, and S3)

• Experience managing CI/CD pipelines and multi-environment deployments

• Strong database experience (SQL, migrations, environment promotion)

• Experience with monitoring and observability tools (DataDog or similar)

• Experience working with logs, metrics, and production debugging

• Experience with background job systems (Resque or similar)

• Strong troubleshooting and root-cause analysis skills

• Experience managing production incidents or participating in incident response

• Familiarity with security and compliance in regulated environments

• Experience working in Agile software teams

Base salary range: $110,000 - $135,000 (depending on experience)

• Experience in healthcare, EMR, or ePrescribing systems

• Experience working with PHI and HIPAA-compliant systems

• Experience managing high-availability systems and scaling infrastructure

• Familiarity with infrastructure-as-code tools such as Terraform

• Experience optimizing cost and performance in AWS

• Remote Work position

• Vacation: 2-Weeks Company Holidays 2 personal sick day accruals

• Medical/Vision Insurance (eligible after 90 days) - Insurance Stipend option available

• Dental Insurance (eligible after 90 days) - Insurance Stipend available

• 401k: Match up to 3% (eligible after 12 months)

• Bonus Potential Depending on Performance

• Excellent Work/Life Balance

Job Type: Full-time

Experience Level Desired: 4 - 8 years

Schedule: 8 hours/day: 5 days/week

• Work on a product trusted nationwide, directly impacting patient care

• Small team, fast-moving environment where your work ships quickly and meaningfully

• ScriptSure is a multi-year recipient of the Surescripts White Coat Award for excellence in ePrescribing