IT Help Desk Specialist

We’re looking for a friendly, resourceful IT Help Desk Specialist with 2–3 years of hands-on experience supporting both Apple (70%) and Windows (30%) environments. The ideal candidate is someone who enjoys helping others, solving technical challenges, and keeping systems running smoothly in a fast-paced creative environment.

Key Responsibilities

• Provide responsive, professional IT support via email, M365 Teams chat, and phone, ensuring a positive experience for every employee.
• Troubleshoot and resolve issues related to macOS, Windows, Microsoft 365, Adobe Creative Cloud, and various hardware, software, and network components.
• Manage employee onboarding and offboarding, including device setup, account provisioning, and training on IT tools and best practices.
• Maintain accurate inventory of laptops, peripherals, and ensure equipment is properly configured and up to date.
• Create/update IT        “How To Documentation”
• Escalate complex issues to senior IT staff or vendors as needed, ensuring smooth handoffs and clear communication.
• Assist with departmental projects such as software rollouts, security initiatives, and process improvements.
• Proactively identify and suggest ways to improve IT processes, workflows, and user experiences.

What We’re Looking For

• 2–3 years of IT support experience in a mixed Apple/Windows environment.
• Strong working knowledge of Apple and Microsoft operating systems, mobile device management (MDM)platforms (e.g., JAMF, Intune), and common productivity tools.
• Excellent communication skills, patience, and a customer-first mindset.
• Ability to prioritize and manage multiple tasks with attention to detail and follow-through.
• A proactive, team-oriented approach and genuine interest in helping people succeed with technology.