Automotive Service Writer & Customer Service Specialist

HIRING: Service Writer / Assistant Manager

Davis Tire Group | Auburn / Opelika / Alexander City, Alabama

Davis Tire Group is one of the fastest-growing tire companies in the region, and we are looking for a motivated, customer-focused professional to join our team as a Service Writer / Assistant Manager serving the Auburn, Opelika, and Alexander City markets.

This is an exciting opportunity for an individual who combines strong customer service skills with a passion for sales, team leadership, and automotive service operations. The ideal candidate will help drive shop performance, develop lasting customer relationships, increase revenue, and contribute to the continued growth of Davis Tire Group.

We are looking for someone who takes initiative, thrives in a fast-paced environment, and is ready to grow alongside an expanding company.

Key Responsibilities

Shop Operations & Leadership

• Assist with daily shop operations to ensure efficient workflow, productivity, and an exceptional customer experience.
• Help manage inventory, parts, and tire availability to support daily service demands.
• Assist in supervising, training, and developing shop personnel while promoting accountability and teamwork.
• Help maintain an organized, professional, and productive shop environment.

Customer Service & Sales Growth

• Deliver outstanding customer service by building trust, communicating clearly, and addressing customer concerns professionally.
• Develop and grow a customer base throughout the Auburn, Opelika, and Alexander City areas.
• Identify additional service and sales opportunities through customer conversations, vehicle inspections, and follow-up.
• Build long-term relationships with individual customers, local businesses, and commercial accounts.
• Help resolve customer issues promptly and professionally while protecting the reputation of Davis Tire Group.

Business Development & Profitability

• Assist in developing and implementing strategies to increase sales, shop revenue, and overall profitability.
• Support local marketing initiatives, customer outreach, and business development efforts.
• Identify opportunities to attract new customers and strengthen relationships with existing customers.
• Monitor shop performance and contribute ideas that improve efficiency, sales results, and customer retention.

Administrative & Financial Responsibilities

• Accurately prepare and maintain repair orders and customer information.
• Process payments and handle cash transactions responsibly using the shop's point-of-sale (POS) system.
• Assist with inventory control, sales tracking, and other operational reporting.
• Communicate effectively with customers, technicians, management, and other team members to keep work moving efficiently.

Qualifications

• Previous experience in tire retail, automotive repair, or a service writer position is preferred.
• Strong customer service, communication, and relationship-building skills.
• Ability to manage shop workflow, prioritize responsibilities, and maintain operational efficiency.
• Sales-minded approach with the ability to identify opportunities and develop new business.
• Understanding of inventory management, cash handling, and point-of-sale systems.
• Knowledge of local marketing and customer acquisition strategies is a plus.
• Strong organizational skills, attention to detail, and a proactive approach to problem-solving.
• Ability to lead by example, work effectively with a team, and perform in a high-volume retail environment.
• A professional attitude, strong work ethic, and commitment to customer satisfaction.

What We Are Looking For

The ideal candidate is more than a service writer. We are looking for an individual with the drive and leadership potential to help grow a business, develop a loyal customer base, and contribute to a high-performing team.

You should be comfortable balancing customer service, sales, and daily operations while recognizing that every customer interaction is an opportunity to build trust and earn future business.

We value initiative, accountability, integrity, and a commitment to continuous improvement.

Career Growth Opportunities

Davis Tire Group is growing, and we believe in developing motivated team members who want to advance their careers. This position offers the opportunity to expand your operational knowledge, strengthen your leadership skills, and take on greater responsibilities as the company continues to grow.

For the right candidate, this is an opportunity to build a long-term career with a growing regional company rather than simply fill a position.

Join the Davis Tire Group Team

If you are customer-focused, sales-driven, organized, and ready to take the next step in your automotive career, we want to hear from you.

Davis Tire Group is an equal opportunity employer. This job description outlines the general responsibilities and qualifications of the position and is not intended to be an exhaustive list of all duties or requirements.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Work Days:

• Monday to Friday

Experience:

• Tire & Automotive: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $45,000