What are the responsibilities and job description for the Operations Manager position at Davis Seasonal Maintenance?
Operations Manager
Commercial Landscape & Snow Operations
Location: West Milwaukee, WI
Reports To: Director of Operations
About Davis Seasonal
Davis Seasonal is a veteran-owned commercial landscape and snow management company serving hundreds of commercial properties throughout Wisconsin. We deliver dependable service through disciplined operations, strong communication, and a commitment to doing the right thing.
We're growing and looking for an experienced operations leader who enjoys solving problems, leading people, and thriving in a fast-paced environment.
Position Summary
The Operations Manager plays a critical leadership role in overseeing daily landscape and snow operations, working alongside and in support of our Director of Operations.
This position is responsible for leading field supervisors and crews, coordinating resources, solving operational challenges, maintaining exceptional customer service, and ensuring work is completed safely, efficiently, and profitably.
No two days are the same. This role requires someone who remains calm under pressure, makes sound decisions quickly, and enjoys leading from the front.
Primary Responsibilities
Operations Leadership
- Assist in managing daily commercial landscape and snow operations
- Coordinate labor, equipment, subcontractors, and materials
- Ensure crews leave each morning prepared and productive
- Monitor productivity and job profitability
- Resolve operational issues before they become customer problems
- Assist in scheduling crews and equipment
- Conduct regular property inspections
Team Leadership
- Lead and coach foremen and crew leaders
- Hold employees accountable to company standards
- Assist with hiring and onboarding
- Conduct performance coaching
- Help build a positive, high-accountability culture
- Address employee concerns professionally
Customer Service
- Visit properties regularly
- Resolve service issues quickly
- Communicate professionally through phone, email, and in person
Snow Operations
During winter, this role becomes a key member of our snow operations leadership team.
Responsibilities include:
- Storm planning
- Dispatch support
- Route management
- Equipment deployment
- Customer communication
- Quality inspections
- Crew supervision
- Long hours during weather events
Availability during nights, weekends, and holidays during snow events is required.
Safety
- Promote a safety-first culture
- Conduct safety meetings
- Investigate incidents
- Ensure OSHA compliance
- Maintain fleet and equipment standards
Qualifications
Required
- 5 years commercial landscape experience
- 3 years management or supervisory experience
- Commercial snow management experience
- Experience leading multiple crews
- Strong customer communication skills
- Valid driver's license
- Comfortable using technology, scheduling software, and Microsoft Office
Preferred
- Landscape Industry Certified
- Snow & Ice Management Association (SIMA) certifications
- CDL
- Bilingual (English/Spanish)
Ideal Candidate
The ideal candidate:
- Enjoys solving difficult problems
- Leads calmly during stressful situations
- Holds people accountable respectfully
- Is highly organized
- Makes decisions quickly
- Doesn't wait to be told what to do
- Communicates professionally with executives and field crews alike
- Understands both customer service and operational efficiency
- Is willing to jump into the field when needed
Physical Requirements
- Frequently walk commercial properties
- Lift up to 50 pounds
- Work outdoors in all weather conditions
- Sit, stand, bend, and climb throughout the day
- Be available during winter snow events
Respect, Recognition & Open Communication
Job Security and Professional Advancement
Work-Life Balance
Competitive Pay and Benefits
Paid License Including Pesticide Applicators, CDLs, etc.
In-house Training Programs on an Ongoing Basis