Customer Service Representative

Welcome to Davis Insurance Inc., where we believe in building lasting relationships grounded in trust and exceptional service. Located in the heart of Bowling Green, Kentucky, we are a dedicated team committed to providing our community with peace of mind through comprehensive insurance solutions. We're not just an insurance agency; we're your neighbors, and we treat every client like family. We're excited to expand our team and are looking for a bright, enthusiastic Customer Service Representative to join us. If you have a knack for making people feel heard and valued, and you thrive on helping others, you might be exactly who we're searching for. In this role, you'll be the friendly voice and helpful hand for our clients, ensuring their experience with Davis Insurance is always positive and reassuring. Come be a part of a supportive environment where your contributions truly matter and help us continue to serve Bowling Green with integrity and care.

Salary Range: $40,000.00 - $55,000.00 per year

Annual Base Salary Commission Bonus Opportunities

High school diploma or equivalent; Associate's degree preferred.

Previous customer service experience, preferably in the insurance industry.

Excellent communication and interpersonal skills.

Proficiency in using computer systems and relevant software.

A positive attitude and genuine desire to help others.

Strong organizational skills and attention to detail.

Respond to customer inquiries via phone, email, and in-person with a friendly and helpful demeanor.

Provide information about insurance policies, coverage options, and claims processes.

Assist customers with policy changes, updates, and renewals.

Process new insurance applications and policy endorsements accurately.

Handle customer complaints and concerns professionally, seeking timely resolutions.

Maintain accurate customer records and documentation.

Collaborate with the sales team to ensure seamless customer transitions.

Davis Insurance Inc. stands as a pillar of trust and reliability within the insurance industry, dedicated to providing comprehensive protection and peace of mind to individuals, families, and businesses across Kentucky. For decades, we have been committed to understanding the unique needs of our clients, offering tailored solutions that safeguard their futures against the unexpected. Our mission extends beyond mere policy provision; it's about building lasting relationships grounded in integrity, expert advice, and unparalleled customer service.

At Davis Insurance Inc., we cultivate a professional environment that fosters inspiration and empowers our team to excel. We believe in the strength of collaboration, the importance of continuous learning, and the power of dedication to our clients' well-being. Our culture is built on a foundation of mutual respect, ethical conduct, and a shared passion for making a positive impact. Joining Davis Insurance means becoming part of a legacy of excellence, contributing to a company that values its employees as much as its clients, and growing within a supportive network that encourages innovation and professional development. Discover a career where you can truly make a difference and help others navigate life’s uncertainties with confidence.