Benefits Generalist

OVERVIEW

The Benefits Generalist is responsible for the day-to-day administration and support of the organization’s employee benefits programs (health, dental, vision, life insurance, flexible spending accounts, etc.). This role serves as a key point of contact for employees, providing guidance on benefit plan options, answering questions, and ensuring a positive employee experience. The Benefits Generalist ensures accurate processing, timely communication, and effective resolution of benefit-related inquiries, contributing to a smooth and efficient benefits operation.

CORE RESPONSIBILITIES

•  Coordinate daily benefits processing. Handle enrollments, COBRA, terminations, changes, beneficiaries, accident and death claims, etc.
• Oversee maintenance of employee benefits files, maintain group benefits database, and update employee payroll records.
• Perform audits regarding benefit elections, payroll deductions, supporting documents, etc.
• Provide customer service support to internal and external customers. Leverage communication tools to enhance understanding of the company's benefits package.
• Distribute materials for benefits orientations and open enrollment. Provide benefit software training and support to office associates and the field staff.
• Travel locally and overnight to different locations for benefits-related trainings and enrollments.
• Other duties as assigned

QUALIFICATIONS & SKILLS

• Excellent communication & organization skills
• Basic understanding of core employee benefits
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office
• One year of customer service, HR, or benefits experience