What are the responsibilities and job description for the Customer Service Representative position at Davis Cartage Company?
Job Description
Davis Cartage Company is a well-established and growing transportation and logistics provider based in Corunna, Michigan. Since 1941, we’ve taken pride in delivering exceptional service while fostering a supportive work environment for our employees.
Job Type: Full-time
Shift: 8:00AM – 5:00PM, Monday-Friday (1-hour lunch)
The Position: We’re looking for a Customer Service Representative.
Pay range: $16.00 to $18.00/hour.
Job Location: 230 Sleeseman Dr. Corunna, MI 48817
Requirements:
Related: 2 years (Preferred)
Customer Service: 2 years (Preferred)
ESSENTIAL DUTIES AND RESPONSIBILITIES:
General office duties including:
- Data entry and updating for all incoming freight and tracking websites
- Enter pick up orders via telephone and email
- Call and email for delivery appointments
- Request on-line appointments when needed
- Answering incoming telephone calls and directs callers to destination
- Resolves complaints of service failures by consulting with designated departments and recommends or implements corrective action to adjust customer complaints.
- Operates keyboard to input information as directed. Exceptional interpersonal, organizational and communication skills.
- Monitor emails and respond accordingly
- Route freight on drivers in designated areas
- Other duties may be assigned.
Benefits:
Davis Cartage pays 80% of all medical benefit premiums
Health, dental, and vision insurance
401(k) with company matching
Life insurance
Paid time off
Employee assistance program
Referral bonus program
Retirement plan
Apply today to join a company that values your work ethic and commitment. Davis Cartage Company is proud to offer a stable, team-focused environment with real opportunities for growth.
Davis Cartage Company is an Equal Opportunity Employer.
Salary : $16 - $18