What are the responsibilities and job description for the VIRTUAL CLIENT SPECIALIST position at Davinci Virtual LLC?
Description:Join an Amazing Team at Davinci Virtual!Davinci Virtual is the leading global provider of business addresses, live answering services, and meeting spaces. We’re a fast-growing, fulfillment-driven company known for our innovative solutions and exceptional service—and we’re looking for friendly, energetic people to join our team!As a Virtual Client Specialist, you are the voice of our company. You’ll handle inbound calls on behalf of Davinci’s clients while providing warm, professional, top-notch customer support. After completing in-person training at our Midvale office, you’ll work fully from home—no commute, no dress code, all comfort. (You’ll just need reliable internet and a quiet workspace.)If you're enthusiastic, customer-focused, and excited about growing with an incredible team, this may be the perfect fit for you!What We Offer:Competitive Pay & Bonuses• $16/hr. to start• New-hire bonuses at 3 months and 9 months• Lots of opportunity for advancementExceptional Benefits (Seriously Amazing!)• 100% employer-paid Medical, Dental, and Vision for employees• Affordable family plans• HSA, FSA, and Dependent Care FSA options• Employer-paid life insurance, short-term disability, and long-term disabilityRewards & Recognition Program – NectarEarn points from peers, leaders, and HR that you can redeem for:• Bonuses added to your paycheck• Extra paid time off• Amazon items or gift cardsWork-From-Home Flexibility• After training, work fully remote• Supportive team and leadership• Opportunities for professional development and leadership trainingWhat You'll Do:• Answer inbound calls accurately, efficiently, and with a great attitude• Provide outstanding customer service on every call• Navigate client instructions, websites, schedules, and tools with confidence• Send professional, well-written emails as needed• Meet call quality, accuracy, and answer-time standards• Communicate effectively with coworkers, leaders, and clients• Review team stats daily and strive to meet goals• Follow department procedures, policies, and workflows• Contribute to team culture and be a positive, supportive teammateGrow With Us – Professional Development:• Participate in leadership and personal development programs• Bring forward ideas to improve processes and the customer experience• Commit to achieving team and company goals• Continuously learn new tools and skillsRequirements:What You Need:• High School diploma• 40 WPM typing speed• Excellent written and verbal English skills• Customer service experience• Proficiency with Microsoft Office, Outlook, Internet, and Windows• Reliable high-speed internet for WFH• Backup location in case of outages (or ability to work occasionally from our office)Preferred Traits:• Team player with strong communication• Problem-solving and conflict-resolution skills• Motivated, tech-savvy, and eager to learn• Organized, focused, and adaptable• Consistent and dependable attendance• Professional presentationWorking Conditions• Quiet, distraction-free home workspace• Frequent use of phone and computer systems• Must be able to sit at a desk for most of the shift• Minimal physical effort requiredAll job offers are contingent upon passing a background check, including verification of past employment, education, and criminal records as permitted by law.
Salary : $16