P & C Claim Rep 1 - MTA

Department: Claims Administration & Adjusting

Location: Baltimore, MD

Compensation: $50,000 - $57,500 / year

Description

Our Story
Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

Davies Claims North America is seeking a Claims Representative I to join our team supporting the Maryland Transit Administration (MTA).

In this role, you will be responsible for managing, investigating, and resolving minor property damage and bodily injury claims arising from MTA operations. You will work under close supervision while developing foundational claims handling skills in a fast-paced, high-volume environment.


Key Responsibilities

• Manage a caseload of approximately 150–175 claims, including files with multiple claimants
• Investigate claims involving automobile property damage, bodily injury, and general liability
• Evaluate claim details to determine liability and exposure
• Assist in establishing and maintaining appropriate reserves (typically $10,000 or less)
• Maintain accurate and timely documentation, diary entries, and claim notes
• Communicate with claimants, insureds, witnesses, and internal stakeholders
• Support the resolution of claims through investigation and settlement activities
• Ensure compliance with client guidelines, company standards, and regulatory requirements
• Perform additional duties as assigned to support team and operational goals
  
  

Skills, knowledge & expertise

• High school diploma or GED required
• Minimum 1 year of experience handling or supporting claims involving: Automobile property damage
  Bodily injury
  General liability claims
• Basic understanding of claims investigation and settlement processes
• Strong attention to detail and organizational skills
• Effective written and verbal communication skills
• Ability to manage a high-volume workload in a fast-paced environment
• Proficiency in Microsoft Office Suite
  
  

Benefits

Benefits
At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to ensure your health and that of your family.
• A 401k plan with employer matching to help you build a secure financial future.
• Our time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
• Paid holidays.
• Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.
  

Massachusetts Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Diversity and Inclusion
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

Compensation Transparency:
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.

We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at recruitment@davies-group.com