What are the responsibilities and job description for the Customer Service Representative position at Davies Capital NY?
At Kason Associates, we specialize in in-person engagement strategies that connect brands with their audiences through purposeful conversation and quality service. Our campaigns are built on clarity, confidence, accountability, and delivering exceptional customer experiences at every touchpoint.
As a Customer Support Representative, you will be a key ambassador for both our company and our clients in the field. You will engage with customers directly, deliver accurate information, resolve inquiries, and represent brands with professionalism and positivity. Your interactions will help build trust and long-lasting relationships that support customer acquisition, satisfaction, and retention.
What You’ll Do as a Customer Support Representative
- Provide exceptional customer service during one-on-one engagements with customers in high-traffic environments.
- Answer questions, share product or service information, and guide customers toward informed decisions.
- Maintain a professional presence that reflects Kason Associates’ commitment to clarity, integrity, and positive representation.
- Address customer concerns and resolve issues with empathy, patience, and a solutions-oriented mindset.
- Collaborate with team members to meet performance goals and ensure seamless campaign execution.
- Provide thoughtful feedback and insights to improve customer experiences and campaign outcomes.
Customer Support Representative Qualifications:
- Previous experience in customer service or sales preferred.
- A people-oriented communicator with an authentic desire to help others.
- Able to maintain professionalism in diverse environments and during fast-paced interactions.
- Comfortable interpreting customer needs and responding with clarity and empathy.
- A team player who thrives on collaboration, training, and ongoing growth.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- On-the-job training
- Professional development assistance
Work Location: In person
Salary : $45,000 - $55,000