What are the responsibilities and job description for the Member Service Representative position at Davidson Water, Inc.?
Member Service Representative
Davidson Water, Inc., Lexington, NC
Seeking a detail-oriented, self-motivated person to join our Member Service team. This position performs public contact, recordkeeping, specialized accounting-clerical, and administrative support. Work involves tasks such as processing payments in person, at drive-through window, and by phone; requesting required member information, setting up and closing water accounts, establishing payment methods; answering general member inquiries and concerns; contacting members to correct information for accounts; and taking information for work orders. Employees work at the member service desk or perform member tasks by phone, and may have specific areas of assignment but rotate among tasks to assure backup capability; however, public contact functions carry the highest priority. Work involves accuracy and heavy public contact functions, including angry members, and coordination with other company functions and staff. Considerable tact and courtesy are required in these public contact functions. Work is performed under regular supervision and is evaluated through observation, by review of appropriate records and reports, and the accuracy and thoroughness of assigned responsibilities.
Summary of Duties/Responsibilities:
- Supports a variety of billing and specialized member services and public contact work for the members
- Assist a high volume of members by phone and in person
- Collect and process utility payments and membership fees in person, by mail, and by phone
- Ability to troubleshoot, and answer member questions and inquiries by providing appropriate solutions and water account requirements
- Set up new residential and commercial member accounts and collect membership fees
- Enrolls members in water services, bank draft, and credit card payment; assures correct member information is entered; corrects data; closes out accounts
- Answers high volume of calls and transfers calls to appropriate staff
- Enters work order information for service technicians
- Manage returned member bills by contacting members to obtain their correct billing information and forwarding address
- Assist member with online access to their water account
- Administers payment arrangements within established procedures
- Provides information on services, policies, and procedures
- Locates bad debt information for previous members
- Fills in as needed for other staff and departments
- Performs administrative support tasks for the Office Supervisor and other staff i.e., typing, scanning, and sorting documents
Additional Job Duties
Performs related duties as required.
Physical Requirements
- Must be able to physically perform the basic life operational functions of fingering, talking, hearing, standing, walking, and repetitive motions.
- Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Must possess the visual acuity to prepare and use figures and statistics, operate a computer conduct visual inspections, read accounts, and review written material extensively.
Desirable Education and Experience:
Graduation from high school, preferably including some experience in member services and collections work and work using a computer; or an equivalent combination of education and experience. The ability to speak Spanish is a plus.
Benefits: Davidson Water, Inc. offers an excellent benefits package that includes a generous company-contributed 401a retirement plan, 100% employee health insurance coverage, paid holidays, PTO, and many more benefits.
To Apply: Submit a resume and employment application to Human Resources at hr@davidsonwater.com. Questions regarding the position or application process may be directed to Lisa Koonts @ (336) 731-5559. A copy of the application is available for download at https://www.davidsonwater.com/ContactUs/Employment.aspx.
Davidson Water, Inc. is an Equal Opportunity Employer.
This is a summary of job duties, responsibilities, qualifications, and required knowledge and skills. A detailed job description is available by request; please contact Lisa Koonts for a copy.
Job Type: Full-time
Pay: From $19.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $20
