What are the responsibilities and job description for the Part-time College Contact Center Agent position at Davidson Davie Community College?
Please apply by visiting schooljobs.com/careers/davidsondavie . This must be completed in addition to really.
The Part-time College Contact Center Agent position assists current and prospective students with enrollment procedures and services, general financial aid support, student records support, the NC residency determination process, and other related information technology support. The position involves collaboration with faculty, staff, students, schools, and the community by providing top-notch communication and service to help support enrollment and retention of students at Davidson-Davie Community College.
Minimum Qualifications Required:
- Associate's degree from a regionally accredited institution
- 1 to 2 years of experience in a high volume call center or customer service-centered environment
Preferred Qualifications:
- Experience in financial aid, admissions or other related student services areas within a higher education setting.
- Experience working at a community college.
- Knowledge of FERPA and best practices related to records retention, data integrity, and compliance.
- Proficiency in Customer Relationship Management (CRM) software or relevant experience utilizing CRM systems.
- Experience using Ellucian Colleague or similar Student Information Software (SIS)
- Spanish language proficiency.
Job Type: Part-time
Work Location: In person