What are the responsibilities and job description for the Customer Service Associate position at David Moskowitz State Farm?
Job Summary:
We are seeking a dedicated and customer-focused Service Team Member to join our team. The ideal candidate will be responsible for providing excellent service to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, a problem-solving mindset, and the ability to work collaboratively with team members.
Key Responsibilities:
- Greet and assist customers in a friendly and professional manner.
- Respond promptly to customer inquiries via phone, email, chat, or in-person.
- Resolve customer complaints and issues efficiently while maintaining a positive attitude.
- Provide accurate information about products, services, and policies.
- Document customer interactions and transactions accurately in the system.
- Collaborate with other team members and departments to ensure customer satisfaction.
- Participate in team meetings and contribute ideas to improve service delivery.
Qualifications:
- High school diploma or equivalent (Associate’s degree preferred).
- Previous experience in customer service or a related field is a plus.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and a customer-oriented approach.
- Ability to handle stressful situations calmly and professionally.
- Basic computer skills and familiarity with customer service software.
- Bilingual English/Spanish
Skills and Competencies:
- Problem-solving and conflict resolution.
- Multitasking and time management.
- Teamwork and collaboration.
- Attention to detail.
- Patience and empathy.
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
Salary : $45,000 - $65,000