What are the responsibilities and job description for the Customer Service Representative - Full Time position at David McCleary State Farm Agency?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a strong commitment to providing exceptional client services. This role involves engaging with customers, addressing their inquiries, and ensuring a positive experience while promoting our products and services. Most work is performed in the office from 9-5. Work from home opportunities are available one day a week.
Responsibilities
- Provide outstanding customer service by responding to inquiries via phone, email, and chat.
- Assist customers with insurance and coverage questions.
- Conduct outbound calling to follow up on customer inquiries and promote services.
- Perform data entry tasks accurately to maintain customer records and transaction details.
- Handle monetary transactions efficiently and securely in accordance with company policies.
- Collaborate with team members to enhance customer satisfaction and resolve issues promptly.
- Maintain a thorough understanding of company products and services to effectively communicate benefits to clients.
Experience
- Previous experience in customer service or sales is preferred.
- Insurance experience preferred but not required.
- Proficiency in data entry and basic computer skills is essential.
- Strong interpersonal skills with the ability to communicate effectively with diverse clientele.
Join us in delivering exceptional service that makes a difference! We provide a comfortable work environment in our friendly Dewitt community!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- On-the-job training
- Paid time off
- Professional development assistance
- Retirement plan
Shift:
- Day shift
Ability to Commute:
- DeWitt, MI 48820 (Preferred)
Work Location: In person
Salary : $18 - $22