Office Coordinator Crossroads Continuum

Job Title: Office Coordinator - Substance Use Program (Residential)

Location: Naples, FL

Department: Crossroads Continuum (Substance Use)

Reports To: Practice Manager

Job Type: Full Time/Non Exempt

Salary: Starting at $20.00 per hour

Schedule: Monday-Thursday 8:00am to 4:30pm Friday - 8:00am to 3:00pm.

Hiring Incentives: Immediate PTO Accrual, Full Benefits W/401k Match, Professional Development & Tuition Assistance, EAP & Wellness Programs.

Job Summary:

The Office Coordinator for the Substance Use Program is responsible for providing administrative and operational support to ensure the smooth functioning of the program. This role involves coordinating office activities, managing records, assisting with client intake, and supporting staff to enhance program efficiency and effectiveness. The ideal candidate is highly organized, detail-oriented, and committed to supporting individuals affected by substance use.

Key Responsibilities:

Administrative Support:

• Serve as the primary point of contact for the office, handling phone calls, emails, and in-person inquiries with professionalism and confidentiality.
• Maintain accurate and up-to-date client records, files, and documentation in compliance with confidentiality regulations (e.g., HIPAA).
• Assist in preparing reports, correspondence, and program-related documents.
• Coordinate and schedule appointments, meetings, and program events.
• Ensure office supplies and materials are stocked and organized.

Program Coordination:

• Support the intake process by assisting clients with forms and documentation.
• Work closely with program staff to ensure efficient service delivery.
• Maintain communication with external partners, stakeholders, and referral agencies.
• Assist in tracking program data, including client demographics, services provided, and outcomes.

Financial and Billing Support:

• Assist with insurance verification and billing processes as needed.
• Maintain petty cash and reconcile receipts for program-related expenses.

Compliance and Confidentiality:

• Ensure compliance with federal, state, and organizational policies regarding substance use treatment services.
• Maintain strict confidentiality of client information and sensitive program data.
• Support quality assurance efforts by participating in audits and program evaluations.

Qualifications:

• Education: High school diploma required = Required
• Experience: Minimum of 2 years in office administration, preferably in a healthcare or social service setting. Experience in substance use programs is an asset.

• Qualifications
• Strong organizational and time-management skills.
• Excellent written and verbal communication abilities.
• Microsoft Office 365 skills (Including Teams/Video Conferencing) and Electronic Medical Records experience = Strongly Preferred.
• Ability to handle confidential information with discretion.
• Strong interpersonal skills and ability to work in a team-oriented environment.
• Staying compliant on all training and immunizations.
• Ability to pass Level II DCF Mental Health Fingerprinting (General Information can be found HERE), Drug Screen and Local Criminal Check.
• Knowledge of medical billing, insurance verification, and electronic health records (EHR). Preferred
• Familiarity with substance use treatment services, harm reduction, or mental health programs. Preferred
• Experience working with diverse populations, including individuals in recovery. Preferred

Work Environment:

• Office-based role with occasional client interaction.

• May require some evening or weekend availability depending on program needs.

Physical Requirements:

This position requires a mix of physical activities throughout the workday. Duties involve periods of standing, sitting, and walking, often across various areas of the site. The role also includes tasks that may require bending, reaching, and other physical movements. Candidates must be able to occasionally lift and carry items weighing up to 50 pounds. A reasonable level of physical stamina and mobility is necessary to successfully perform the essential functions of this role.

Salary : $20