Band Instrument Repair Technician

David French Music is a family owned and operated company that offers a welcoming, fun, and positive company culture. We provide high quality musical instrument rentals and service to communities and school systems across New England. We support music in these communities by making regular school visits and having in-house repair departments in both our MA and ME offices, as well as providing private music lessons and sales of musical instruments and accessories at our Westborough, MA office location.

We are regularly seeking full-time experienced Band Instrument Repair Technicians to join our amazing team!

Purpose of this Role:

As a Repair Technician, you are responsible for assessing an instrument’s problems, recommending a realistic repair based on the instrument’s age, condition and quality, and performing the necessary work, whether it’s a minor tweak or a major overhaul, and at the direction of your Manager based on job quote.

Your primary job responsibilities will require you to perform the following (but are not limited to):

• Repair stock, rental and customer owned band instruments
• Provide complete diagnosis and estimates for repair jobs
• Check and test inventory
• Prep rental inventory, as needed
• Log and update repair tickets in computer system;
• Ability to communicate with customers as needed on repairs (phone, email, and in-person)
• Able to communicate clearly with service reps and other technicians
• Promote a safe and positive work environment / culture
• Exhibit a collaborative environment with other employees to gain and share skills
• Track, communicate and assist with any supply needs
• Other duties may be assigned based on the needs of the business.

Skills and Qualifications:

• Proficient with play testing instruments;
• Experience working with small machinery and power tools to perform the necessary instrument repairs;
• Strong attention to detail required;
• Organized multi-tasker with an understanding of the importance of providing high-quality customer service to our customers;
• Communicate in a clear, courteous, respectful and responsive manner;
• Able to work efficiently and accurately in a busy office environment while executing solid judgment and decision making skills;
• Ability to prioritize workload;
• Ability to maintain a calm and professional demeanor at all times;
• Ability to work in a team environment;
• Able to follow the company’s core values as well as established processes and procedures

Requirements:

• Must be 18 years of age or older
• High School Diploma or GED certificate required
• 2 years instrument repair experience
• Able to lift up to 50 pounds
• Able to carry multiple instruments at once
• Able to climb stairs, ladders or step stools while carrying instruments
• Working knowledge of computers

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Application Question(s):

• We are seeking experienced technicians. Do you have work experience repairing band or orchestral instruments? If so, please describe.

Ability to Commute:

• Westborough, MA 01581 (Required)

Work Location: In person

Salary : $22