(Student) South Hall Desk Attendant

At Davenport University, we know what it takes to be successful. With over 150 years of providing quality education under our belts, thousands of Davenport graduates are making an impact on the world with the knowledge and skills they learned here. Our team of faculty and staff collaborate to make this possible. Joining DU means growing and advancing your own career, while making a lasting impact on our students, colleagues and the communities in which we serve. Would you like to be part of our success? It all starts here!

(Student) South Hall Desk Attendant

WORK LOCATION: Grand Rapids - Lettinga Campus

DEPARTMENT: CCL-Housing&Res Life

POSITION PAY RANGE: $12.48

TARGET HIRING RANGE: Actual pay offered will be commensurate with candidate qualifications and experience, the type of role, pay equity and available funding.

Summary

Desk Attendant

This position is responsible for daily services and operations of the residence hall. This includes supporting Campus Security in the ongoing safety and security of the residence hall; greeting and registering visitors; acting as a resource person; addressing violations of the Housing Handbook and Student Code; assisting the Student Life Office whenever possible; and other duties as assigned by the Residence Life Coordinator.

Office Assistant

This position acts as a general assistant to the department, performing clerical office functions related to daily operations as well as assisting the department

Responsibilities

• Assist with the security of the building and safety of the students.
• Welcome and assist persons entering the residence hall. By greeting residents as they enter the building, the attendant helps create a sense of community.
• Desk Attendants must be familiar with Davenport University policies, be able to answer questions regarding them, and address policy violations as they occur.
• Receive and record phone calls and pass on messages to the residence life and housing staff.
• The desk attendant will receive, sort, and deliver mail to resident mail boxes efficiently and in a timely manner.
• Maintain confidentiality at all times including all matters pertaining to student information.
• Attend all meetings, training and scheduling sessions as required as a part of the Residence Life team.
• Complete other duties as assigned. These may include: making, posting, or removing signs, collating, delivering messages, and other basic clerical duties. These duties will vary depending on the time of the year. This includes paying great attention to administrative detail.
• Assist front desk operation including: birthday cards for residential students, copy requests, campus safety functions, room tours, inventory, key check, guest passes, etc..
• Plan and facilitate team-building activities for desk attendants.
• Provide GREAT customer service, anticipating and exceeding the needs of our customers.
• Demonstrate and promote the University Cultural Values.
• Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations.
• Perform other duties as assigned.
  
  

Qualifications

• High school diploma or GED equivalent.
• Must be enrolled in a minimum of 6 credit hours as an undergraduate student or 3 credit hours as a graduate student while meeting the standards of academic progress.
• Minimum grade point average of 2.5.
• Preference will be given to students living in the Residence Halls.
• Customer service experience preferred.
• Demonstrated ability to work accurately and effectively with computerized data systems (PC and mainframe).
• Excellent interpersonal skills that transcend diverse audiences; communicating to university customers with positive attitudes toward change, confidentiality, and conflict resolution.
• Demonstrated motivational and problem solving capabilities with a high degree of integrity, ethics, and dedication to the mission of the University.
• Must be able to work an irregular schedule, evenings or Saturday as needed, additional hours during peak times or as required.
• Business office/Residence hall environment. Prolonged sitting and standing. Use of personal computer and telephone (eye and hand strain).
• Some travel between locations required (own transportation). No regular lifting requirements, occasional lifting up to 50 pounds.
  
  

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