What are the responsibilities and job description for the IT Service Delivery Manager position at Davenport Community Schools?
The Davenport Community School District is an EEO/AA employer.
Minimum Salary: $74,915.75 (additional salary potential based on experience & education)
Applications Will Be Accepted From
All current district employees and external applicants may apply online by completing the external application.
Duties & Responsibilities
Minimum Salary: $74,915.75 (additional salary potential based on experience & education)
Applications Will Be Accepted From
All current district employees and external applicants may apply online by completing the external application.
Duties & Responsibilities
- Works with team members including IT Technicians, Network Administrators, as well as external vendors and/or service providers.
- Provides day to day operational oversight, information dissemination, question and issue resolution.
- Supports the day-to-day and long-term support of technology usage and integration of technology within the district.
- Manages resources and engages with staff in a way that supports high performance.
- Provides technical direction to the Field Technicians and Help Desk personnel assisting in problem resolution.
- Serves as the point of escalation for challenging and unresolved problems and or incidents.
- Promotes a culture of continuous improvement and customer service excellence.
- Establishes processes and procedures designed to ensure consistent quality service performance and customer satisfaction.
- Provides an effective level of management in communicating processes to customers and supports them in the effective delivery of instruction.
- Ensures IT operating systems, hardware and software comply with life cycle replacement schedules.
- Ensures compliance with software licensing agreements by maintaining an accurate and up-to-date tracking of software purchases, license keys and installations.
- Installs and tests software as needed and assists in the training associated with the software.
- Works on all technology equipment in the district (computers, Chromebooks, interactive displays, projectors, etc.).
- Assists with software applications (troubleshooting, website access, software access) to resolve problems.
- Provides technical help in person and over the phone.
- Creates documentation of processes, issues and resolution.
- Accountable for metric/performance reporting.
- Recruits, develops and retains Help Desk and Technician staff
- Manages and completes projects assigned.
- Performs other duties as assigned.
- Sitting, standing, lifting and carrying (up to 50 pounds), reaching, squatting, climbing stairs, kneeling, moving equipment/boxes up to 50 pounds.
- Ability to sit for extended periods of time.
- Good attendance and punctuality are required.
- Ability to work within various degrees of noise and temperatures.
- Flexibility and patience are required.
- Fast paced environment with constant contact with staff.
- Must be self motivated and able to complete work without direct supervision.
- Five (5) years of experience in a technology environment required.
- Experience with IT operations, service desk, deskside, IT asset management and workstation management environments required.
- Experience analyzing and prioritizing technology related work.
- Experience with troubleshooting IT related issues and critical thinking.
- Experience communicating effectively and has outstanding interpersonal skills.
- Detail oriented with the ability to manage multiple issues simultaneously, with exceptional follow through.
- Experience with presenting and training staff and customers.
- Ability to learn new technologies, tools and equipment quickly
Salary : $74,916