What are the responsibilities and job description for the Fixed Operations Director position at Dave Wright Auto?
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OUR COMPANY IS GROWING AT A RAPID RATE!
The Fixed Operations Director will be responsible for maximizing Customer Satisfaction, Employee Satisfaction, and Fixed Operations profitability. This position will be responsible for making high-quality decisions and leading by example. The director will also focus on the safety of Service & Parts, ensuring that each department is compliant with workplace rules and regulations.
Fixed Operations Director Responsibilities
OUR COMPANY IS GROWING AT A RAPID RATE!
The Fixed Operations Director will be responsible for maximizing Customer Satisfaction, Employee Satisfaction, and Fixed Operations profitability. This position will be responsible for making high-quality decisions and leading by example. The director will also focus on the safety of Service & Parts, ensuring that each department is compliant with workplace rules and regulations.
Fixed Operations Director Responsibilities
- Hold staff accountable to Service and Parts processes
- Ensure CSI is above national average
- Review and make decisions based off Service & Parts Reports
- Ensure compliance of workplace rules and regulations
- Review productivity metrics
- Review Parts pricing and matrix
- Read and understand financials of Service & Parts
- Grow the Fixed Operations team
- Lead and develop staff
- Hire, onboard, and retain staff
- Review receivables
- Evaluate performance, recognize accomplishments, and hold 1 on 1 meetings with staff
- Work with managers from all departments on a daily basis
- Minimum of High School degree or equivalent
- Valid driver's license
- 3 years in Automotive Service Department and/or Parts Department required
- 1 year of supervisory experience
- Health, Dental & Life Insurance
- 401k
- 3 National Holiday celebrations per month
- We Solve It
- We Are All One Team
- We Do What We Say
- We Grow Or We Die
- We Commit And Never Quit
