Welcome Host

Responsibilities and Expectations

• As the first point of contact for guests, you will create a lasting impression by providing exceptional service and ensuring a warm welcome.
• You will manage the flow of guests, making informed decisions to optimize seating arrangements and minimize wait times.
• Effective communication with management is crucial, as you will address guest concerns and implement solutions to resolve issues promptly.
• Anticipate and meet guests' needs, providing attentive service that exceeds expectations and builds loyalty.
• Recognize guests as they depart, fostering a sense of appreciation and gratitude.
• Answer phones professionally, presenting a polished image that reflects positively on the company.
• Efficiently manage reservations, prioritizing to accommodate guests' needs and minimize wait times.
• Optimize the wait list, minimizing delays and maximizing guest satisfaction.
• Prioritize seating arrangements, preparing for service to ensure a smooth and enjoyable experience for all patrons.
• Work collaboratively with colleagues to deliver exceptional service, driving success through teamwork and dedication.
• Upohld the company's standards of quality and excellence, adhering to established processes and procedures.
• Maintain the front area, organizing, stocking, and cleaning to create an inviting atmosphere that welcomes guests.
• Complete beginning and closing shift duties, ensuring seamless transitions and maintaining operational efficiency.