Analyst, Travel & Corporate Card

Job Description

The Travel & Corporate Card Analyst will be responsible for the day-to-day administration, support, and optimization of the organization's SAP Concur Travel and Expense management system. This role ensures the efficient processing of T&E data, maintains compliance with company policies, and provides user support to employees across the organization.

Key Responsibilities

• System Administration & Support:
• Provide daily operational support for SAP Concur modules (e.g., Request, Expense, Travel, and Invoice).
• Resolve system errors and troubleshoot technical issues within Concur.
• Manage helpdesk tickets related to SAP Concur in a timely and efficient manner.
• Collaborate with internal IT teams and external vendors to resolve technical issues and ensure system integrations (e.g., with ERP systems, corporate card platforms).
• User Support & Training:
• Lead training sessions and provide ongoing support to employees on using the Concur system for expense submission, travel booking, and policy adherence.
• Develop and maintain user guides, FAQs, and other support materials for the Concur platform.
• Answer employee inquiries and assist with account maintenance, expense reconciliation, and system-related issues.
• Compliance & Auditing:
• Ensure compliance with company T&E policies through regular audits and reviews of expense reports.
• Monitor and maintain daily system operations to ensure compliance and accuracy.
• Collaborate with Internal Audit and Compliance teams to enforce policies via system rules.
• Data Analysis & Reporting:
• Generate and analyze reports on corporate card usage, expense trends, and compliance for leadership insights.
• Utilize data to identify areas for process improvement and optimization within T&E operations.
• Process Improvement:
• Continuously improve processes to enable the business to scale and maintain a strong internal control environment.
• Identify, propose, and implement process improvements related to T&E management.

Qualifications

• Education: A high school diploma or GED is required.
• Experience:
• Minimum of 3-5 years of experience in T&E expense experience, audits, or accounting.
• Proven experience working with SAP Concur systems, including Expense Management, Travel Management, and Invoice Management modules.
• Experience resolving helpdesk tickets and providing end-user support.
• Skills:
• Strong analytical and problem-solving skills, with the ability to review data, identify trends, and conduct audits.
• Excellent written and verbal communication skills to effectively interact with employees, stakeholders, and external vendors.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Knowledge of financial controls, audit processes, and corporate policies related to expense management.
• Ability to work independently and as part of a team, with excellent organizational and time management skills.

WHAT’S IN IT FOR ME?:

Dave & Buster’s is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages. Our mission is to foster a culture of fun and creativity, and we take pride in our commitment to delivering memorable and unique entertainment solutions.

• Exclusive discounts on food and games at D&B & Main Event.
• Paid Time Off (PTO) that increases with tenure.
• 10 Company Holidays (Including your Birthday) & 2 Floating Holidays per year.
• Medical, dental, vision and voluntary benefits
• Part Time/Full Time benefits available
• Sub Benefits:
• SurgeryPlus, and Telehealth benefits
• 401k with company match following 6 months of employment.
• Buster’s Legacy Fund (Support Team Members during difficult Times)
• Employee Assistance Program (EAP) Offerings.
• Work out facility on-site.
• Employee Power Card | Free Video Games.

We work hard, play hard and have FUN!

We are an equal opportunity employer and participate in E-Verify in states where required.