Youth Services Manager

Position Summary

The Youth Services Manager creatively and dependably interprets the vision, mission and goals defined by the Youth Services Administrator, working with the youth team to develop and deliver effective youth services programs and collections that support those goals. The Youth Service Manager trains, coaches and manages their staff in meeting departmental goals and objectives.

Required Performance Standards

• Communications: Writes and speaks clearly, logically and concisely. Listens effectively. Demonstrates small and large group communication skills. Keeps colleagues, team members and supervisors well informed. Participates in group discussions.
• Customer Service: Presents welcoming behaviors. Remains helpful and professional with members. Responds quickly and cooperatively to requests from staff or public. Follows Dauphin County Library System’s (The Library) guidelines and training for customer service approach. Demonstrates ability to determine customer's needs. Follows up on customer transactions.
• Analytical Skills/Problem Solving/Decision Making: Uses sound judgment in making decisions. Constructively manages conflict. Works with others to solve problems and achieve results.
• Technological Skills: Demonstrates ability to use computers. Demonstrates ability to access and use the Internet and electronic databases. Demonstrates ability to use and maintain equipment basic to job.
• Workplace Maintenance/Management: Maintains and manages workplace security and safety. Pays attention to personal workspace housekeeping.
• Flexibility and Adaptability: Remains calm in difficult, ambiguous, and challenging situations. Responds appropriately to changes in direction and priorities. Adapts personal style to work situations. Takes corrective action when required.
• Interpersonal and Group Relationships: Willing to work with and for others. Supports and facilitates cooperation among others.
• Professional Standards and Ethics: Protects and values patron confidentiality and organizational security. Supports mission and vision of the library. Upholds American Library Association's Library Code of Ethics as interpreted by The Library. Works toward furthering a library-conscious community.
• Professional Development and Leadership: Seeks opportunities to pursue one's personal goals and those of the organization. Sets and models high performance standards. Encourages others to make good decisions and take ownership in decision-making and problem-solving.
• Time and Workflow Management: Manages personal time effectively. Manages workflow effectively.
  
  

Environmental Conditions

Primarily works indoors. Travels among facilities. Provides own transportation and is reimbursed accordingly.

Essential Functions

• Supervises assigned youth services team by coaching, training, and conducting performance evaluations.
• Creates and implements youth and family programs and trainings based on community needs; directly responsible for assigned area of expertise (early childhood education, school age, or collections).
• Communicates with community partners, participates in outreach activities, travels to organizations in Dauphin County, delivers materials, performs programs, and speaks to groups.
• Schedules and directs volunteers assisting with projects and programs in youth services.
• Acts as a resource and provides training to staff in the area of youth programming, collections, reference, and reader’s advisory services.
• Actively engages patrons through public services, including circulation functions, reference and reader’s advisory services.
• Attends staff meetings and continuing education workshops.
• Assists in the selection of youth services collections.
• Proactively promotes The Library’s programs, collections and services in all library and outreach settings.
• Implements exceptional customer service.
• Determines and prioritizes daily assignments using a variety of communication tools.
• Takes responsibility for a neat and inviting appearance of the youth services areas, including identifying and developing displays and maintaining order of youth materials.
• Opens and closes the building and assumes responsibility for public security.
• Lives by the Core Values.
• Attends staff meetings. Prepares monthly narrative and statistical reports.
• Performs other related duties.
  
  

The Youth Services Manager is a full-time position (37.5 hours per week) at $18.72/hr. and is located at the Madeline Olewine Memorial Library. The schedule is Monday - Friday 9:00am - 5:00pm with some evenings and weekends.

Revised: 08.01.2023

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The Library is an Equal Opportunity Employer committed to Diversity, Equity and Inclusion and Equal Access:

The Library respects and values the uniqueness of everyone, recognizing that each person brings a unique perspective and experience to advance our mission. The Library maintains a commitment to diversity, equity and inclusion in our employment practices, prioritizing diversity by eliminating barriers to the hiring process and encouraging diversity in ideas and viewpoints.

The Library is an equal opportunity employer committed to creating a diverse and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

The Library is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, services and programs. To request reasonable accommodation related to the application process, contact the Human Resources department at human_resources@dcls.org or call 717-234-4961 extension 1113.

Minimum Qualifications

Education/Training: Associate’s degree or higher.

Experience: Two years’ experience working with youth required. Two years supervisory experience required. Previous experience with curriculum or program development required. Technology experience required

Required: Requires independent transportation for travel to libraries, programs, and outreach locations, professional customer service and communication skills, ability to move library materials within and between locations, ability to retrieve and place books on shelves, sufficient mobility to perform programming for children.