Member Service and Operations Associate

Do you exhibit professionalism, patience, and a "people-first" attitude? Do you enjoy traveling and meeting new people? Then, we may have a great opportunity for you.

The National Society Daughters of the American Revolution (DAR), a non-profit women's membership organization located in Washington DC, has a full-time opportunity in their DAR Insignia Store. The DAR Insignia Store is an e-commerce retail operation with occasional pop-up shops, that sells jewelry- quality pins and related items to its members across multiple sales channels.

Job Responsibilities Include:

• Accepts, processes, and fulfills member/customer orders from the online store, mail, phone, and other channels.
• Handles incoming calls to provide exceptional customer service to assist members with placing orders, determining order status or other issues.
• Travels to conferences to run temporary pop-up shops during conference season (5-6 months of the year). Travel will include weekends.
• Assists with inventory, from receiving to monitoring levels, and maintains a knowledge of materials and products.
• Coordinates order processing with in-house engraver and outside vendors.
• Packages orders and ships item.
• Other duties and special projects as assigned.

Required Qualifications:

• Minimum two years of relevant experience in retail and/or e-commerce customer focused environment. Direct experience with POS systems and e-commerce platforms required.
• High school diploma.
• Experience in retail business inventory management and loss prevention practices.
• Experience in a customer order processing and fulfillment environment, packaging, shipping, and receiving.
• Strong written and verbal communication skills and ability to respond to customer requests or questions.
• Strong computer skills with a good working knowledge of MS Office and spreadsheet software.
• Ability to lift up to 50 lbs., with or without accommodations, for short periods of time.
• Ability to travel to attend and run pop-up shop sales events.
• A valid driver's license.

Benefits:

• Hiring range is between $20.00 - $24.00 per hour, based on skills and experience.
• We offer both vacation and sick leave, and observe 12 federal holidays plus two floating holidays.
• Medical, dental, and vision benefits.
• Long-term disability and Life insurance/ AD&D paid by employer.
• Flexible spending (medical and dependent care) accounts and HSA.
• 403(b) retirement plan with an employer match that is fully vested.
• Free tickets to Constitution Hall events.

As an Equal Opportunity Employer, we are committed to building and retaining a team that represents a variety of skills, experiences, and perspectives. All employment decisions are based on business needs, job requirements, performance, and qualifications without regard to race, religion or belief, national or ethnic origin, gender/sex (including pregnancy), age, physical, mental, or sensory disability, sexual orientation, gender identity and/or expression, marital or domestic partnership status, veteran and military status, family or parental status, or any other status protected under federal, state, or local law. The DAR will not tolerate discrimination or harassment based on any of these characteristics.

Salary : $20 - $24