Member Service and Operations Assistant (retail/ecommerce)

We are seeking a dedicated and enthusiastic customer service professional to join our team! This role is pivotal in ensuring a seamless shopping experience for our customers and online shoppers. If you have a passion for customer service and thrive in a dynamic eCommerce environment, we want to hear from you!

Our DAR Insignia Store sells jewelry quality pins and related items to members. The National Society formally adopted its distinctive Insignia badge and ribbon in 1891, and the original design has never changed.

A member's first Insignia purchase is often the DAR Member's Starter Set, which includes a 6" ribbon, engraved Chapter Pin, engraved Patriot Ancestor Bar, and Insignia Badge. Over time, members can add additional pins to reflect service work accomplished, offices held, committees joined, and donations made. Each member's personal Insignia collection is unique and special to her.

Primary Responsibilities:

• Guides and assists members in making purchases from all shopping channels (i.e. online, mail, phone)
• Respond to customer inquiries via phone and email regarding orders, products, and issues.
• Create, verify, and qualify new orders using our POS system.
• Travel to on-site pop-up stores to interact directly with our members.
• Resolve customer problems efficiently and with a professional manner.
• Provide assistance with inventory management which includes the processing of incoming inventory and maintaining up-to-date knowledge of Insignia materials and products.
• Assisting with engraving and order fulfillment when necessary.

Qualifications and Needed Skills:

• Minimum of two years of relevant experience in retail or an eCommerce customer focused environment.
• Direct experience with POS systems and eCommerce platforms required. A good working knowledge of MS Office and spreadsheet software will be needed.
• Must possess a solid understanding of order processing and fulfillment which should include shipping and receiving.
• Strong self-direction and the ability to take ownership of tasks, adapting to changing priorities.
• Excellent oral and written communication skills and the ability to communicate effectively with a wide range of customers.
• Will be required to travel to attend and run pop-up shop events (30% - 40% during peak conference season). It will be necessary to lift up to 50 lbs., with or without accommodations, for short periods of time. A valid driver's license is desired.

Perks and Pay:

• Hiring range is between $22.00 - $25.00 per hour, based upon skills and experience.
• We offer both paid vacation and paid sick leave, up to 12 days each for 1st year of employment and observe 14 holidays.
• Medical/RX, dental, and vision benefits.
• HSA with employer contribution if enrolled in the HDHP option.
• Employer-paid life insurance/AD&D and Long-term disability insurance.
• Flexible spending accounts (health and dependent care).
• 403(b) retirement plan with an employer match that is fully vested.
• Free tickets to Constitution Hall events which includes comedy shows and musical performances.

As an Equal Opportunity Employer, we are committed to building and retaining a team that represents a variety of skills, experiences, and perspectives. All employment decisions are based on business needs, job requirements, performance, and qualifications without regard to race, religion or belief, national or ethnic origin, gender/sex (including pregnancy), age, physical, mental, or sensory disability, sexual orientation, gender identity and/or expression, marital or domestic partnership status, veteran and military status, family or parental status, or any other status protected under federal, state, or local law. The DAR will not tolerate discrimination or harassment based on any of these characteristics.

Salary : $22 - $25