What are the responsibilities and job description for the Technical Support Analyst position at Datum Software, Inc.?
Job Details
Job Details:
Job Title: Technical Support Analyst
Duration: Long-Term Contract
Location: Atlanta, GA 30354 || Onsite
Job Description:
- Maintain and communicate operations project status and issues
- Understand business and technical requirements
- Manage IT hardware procurement activities
- Partner with external suppliers, Supply Chain Management, Field Operations Project coordination, and the IT Logistics team to fulfill equipment requests
- Follow procedures to ensure suppliers can be paid for products and services
- Assist suppliers with addressing payment issues
- May perform other duties, as assigned
Quals--
Top 5 skillsets:
Prior experience procuring IT equipment is desired Strong verbal and written communication skills Proficient with Microsoft Office (Word, Excel, Outlook, and PowerPoint) High School Diploma or GED Detail-oriented, resourceful, and a self-starter
- High School Diploma, GED or High School Equivalency
- Embrace diverse people, thinking, and styles
- Prioritize safety and security of self and others
- Have a proven record of successfully achieving objectives
- Excellent organizational skills
- Learn quickly and adapt to change
- Perform tasks accurately
- Detail-oriented, resourceful, and a self-starter
- Excellent customer service skills
- Meet deadlines
- Maintain composure in stressful situations
- Exposure to ServiceNow platform lists, menus, and request management capabilities
- Proficient at managing large volumes of tasks and prioritizing work
- Proficient with Microsoft Office (Word, Excel, Outlook, and PowerPoint)
- Proficient with Microsoft Sharepoint
What will give you a competitive edge (preferred qualifications):
- BS or BA degree in Business or Information Technology with two (2) or more years of relevant experience with previous airline industry experience.
- Proficient at making and conducting effective presentations
- Familiarity with Ariba procurement processes
- Proficient with ServiceNow request management and asset management functions
- Proficient at creating ServiceNow reports
- Familiarity with SAP
- Proficient with advanced Excel capabilities
- Proficient at creating process flows with Microsoft Visio
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $28