Technical Support Analyst

Job Details:

Job Title: Technical Support Analyst 

Duration: Long-Term Contract

Location: Atlanta, GA 30354 || Onsite

Job Description:

• Maintain and communicate operations project status and issues
• Understand business and technical requirements
• Manage IT hardware procurement activities
• Partner with external suppliers, Supply Chain Management, Field Operations Project coordination, and the IT Logistics team to fulfill equipment requests
• Follow procedures to ensure suppliers can be paid for products and services
• Assist suppliers with addressing payment issues
• May perform other duties, as assigned

Quals--

Top 5 skillsets:

Prior experience procuring IT equipment is desired Strong verbal and written communication skills Proficient with Microsoft Office (Word, Excel, Outlook, and PowerPoint) High School Diploma or GED Detail-oriented, resourceful, and a self-starter

• High School Diploma, GED or High School Equivalency
• Embrace diverse people, thinking, and styles
• Prioritize safety and security of self and others
• Have a proven record of successfully achieving objectives
• Excellent organizational skills
• Learn quickly and adapt to change
• Perform tasks accurately
• Detail-oriented, resourceful, and a self-starter
• Excellent customer service skills
• Meet deadlines
• Maintain composure in stressful situations
• Exposure to ServiceNow platform lists, menus, and request management capabilities
• Proficient at managing large volumes of tasks and prioritizing work
• Proficient with Microsoft Office (Word, Excel, Outlook, and PowerPoint)
• Proficient with Microsoft Sharepoint

What will give you a competitive edge (preferred qualifications):

• BS or BA degree in Business or Information Technology with two (2) or more years of relevant experience with previous airline industry experience.
• Proficient at making and conducting effective presentations
• Familiarity with Ariba procurement processes
• Proficient with ServiceNow request management and asset management functions
• Proficient at creating ServiceNow reports
• Familiarity with SAP
• Proficient with advanced Excel capabilities
• Proficient at creating process flows with Microsoft Visio