What are the responsibilities and job description for the IT Help Desk Technician position at DATTCO?
DATTCO is currently hiring a full-time IT Help Desk Technician in New Britain, CT. We are offering a unique opportunity for career changers and entry level professionals to begin a career in IT.
DATTCO is a third-generation, family-owned company that was established in 1924. We are the largest private passenger transportation company in New England with over 2,000 employees operating from 30 locations. Learn more about us at www.dattco.com.
What We Offer:
- Family-oriented culture & team environment
- Promotion opportunities we promote from within
- Medical & dental insurance
- Life & disability insurance
- 401k plan with company match
- Paid time off
- Compensation of $24.00-26.00/hour
Primary Responsibilities:
- Serve on a team as the first points of contact for the Information Technology department using phone and an Electronic Ticketing system
- Provide first level support to resolve problems with products and applications of internal team members
- Triage staff technical issues by asking questions and documenting information pertaining to staff concerns
- Collaborate with team members, employees and vendors to resolve IT issues
- Perform remote troubleshooting using diagnostic techniques to resolve common technical issues
- Escalating tickets as necessary
- Diagnosis of Hardware, Connectivity Networking issues
- Configuring Apple IOS using company standards
- Troubleshooting of Windows OS issues and errors
- Placing equipment orders and updating IT asset inventory
- Keeping the IT inventory up to date for both new and existing company owned devices
- Help contribute to education/training of our internal customer base on common identified issues
Position Requirements:
- Have a passion for technology and helping others solve problems
- Naturally curious and a self-motivated learner
- Familiarity with Office 365 & Windows 11
- Strong people and communication skills
- Strong analytical and problem-solving skills
- Enjoy working in a fast-paced environment
- Demonstrated commitment to continual improvement
- Adaptable to change
- Ability to multi-task
- Open to light travel and field work as needed
- High school diploma or equivalent
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.